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Sticky menu cant be personalised like the normal menu

This topic has 11 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Rose Tyler

Mazzella

Participant

January 26, 2024 at 14:42

Hello,

I have an issue… on the normal menu builder i can add a connection block :

https://boutique.tamento.net/wp-content/uploads/2024/01/Screenshot-2024-01-26-at-14.24.30.png

But i cant on the sticky :

https://boutique.tamento.net/wp-content/uploads/2024/01/Screenshot-2024-01-26-at-14.24.38.png

Can you explain me how to make it please.

Thank you!

Please, contact administrator
for this information.

#381334 Copied Theme version: 9.2.5 WooCommerce version: 8.5.1

10 Answers

Rose Tyler

Support staff

January 26, 2024 at 16:44

Hello, Mazzellla,

Thank you for reaching out to us with your query.

We would like to clarify the functionality of the sticky header on your website. The default sticky header feature is designed to make certain sections of the regular header remain visible as you scroll. Upon reviewing your setup, it appears you are utilizing the XStore Advanced Sticky Header plugin, which provides additional customization options as shown here: https://prnt.sc/U8HcpG3zMeRk. Please note, the absence of a connection block is an intentional aspect of the design and not indicative of a malfunction.

To ensure optimal performance and compatibility, it is necessary to update your theme. Detailed instructions for this process can be found in the following article: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/. It is important to refrain from updating the XStore Core plugin prior to updating the theme itself in future instances.

Additionally, we have identified an error within the Theme Options on your site that appears to originate from a third-party plugin, as evidenced here: https://prnt.sc/7tvuzdJYRULO.

Should you require any further assistance or have any questions regarding these matters, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

#381348 Copied

Mazzella

Participant

January 29, 2024 at 10:07

Ok I don’t have all these elements : https://prnt.sc/U8HcpG3zMeRk

I have only these :

https://boutique.tamento.net/wp-content/uploads/2024/01/Screenshot-2024-01-29-at-10.03.23.png

How can I have all of them?

#381479 Copied

Rose Tyler

Support staff

January 29, 2024 at 10:39

Hello, Mazzellla,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Best Regards,
8Theme’s Team

#381485 Copied

Mazzella

Participant

January 29, 2024 at 10:50

When I disabled Advanced sticky header it should still have a sticky header right ? Because there is a sticket header part

Its not workin. ?

#381487 Copied

Mazzella

Participant

January 29, 2024 at 10:57

its working only here : https://boutique.tamento.net/nos-vins-cremants-dalsace/

but not on the homepage…

#381488 Copied

Rose Tyler

Support staff

January 29, 2024 at 10:58

Hello, Mazzellla,

Please go to Header Builder > Sticky header > try to change the sticky type and check the result. Do this for all headers under the Multiple Headers you created.

Should you encounter any difficulties with the Theme Options, we strongly urge you to adhere to the recommendations provided in our previous correspondence. This is particularly important as the browser console has identified an error originating from a third-party plugin. Additionally, we have noticed that the WooCommerce > Status > Logs for today’s date indicate an error stemming from your child theme.

We are committed to assisting you in resolving these issues and encourage you to reach out to us should you require further guidance.

Best Regards,
8Theme’s Team

#381489 Copied

Mazzella

Participant

January 29, 2024 at 11:00

its working only here : https://boutique.tamento.net/nos-vins-cremants-dalsace/

but not on the homepage…

Yes there was an error because I updated the theme from themeforest.

Thank you

#381490 Copied

Rose Tyler

Support staff

January 29, 2024 at 11:11

Hello, Mazzellla,

We have identified that the issue you are experiencing originates from the custom CSS code implemented on your site. For your reference, please see the screenshot provided at the following link: – https://prnt.sc/AiFDXqg9MYV1 (Theme options > CSS Additionnel)

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#381491 Copied

Mazzella

Participant

January 29, 2024 at 12:21

Ok perfect, thanks you very much!

#381505 Copied

Rose Tyler

Support staff

January 29, 2024 at 12:25

Hello, Mazzellla,

You’re welcome!

Best Regards,
8Theme’s Team

#381509 Copied
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Sticky menu cant be personalised like the normal menu

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