Static Block and Widget Area not working

This topic has 12 replies, 3 voices, and was last updated 7 years, 2 months ago ago by Olga Barlow

  • Avatar: inspiras
    inspiras
    Participant
    January 17, 2017 at 11:18

    Hi,

    I updated the theme to 3.5.

    On my startpage I used the Static Block “Prefooter” like in your demo. Today I discovered, this prefooter and the widget area are not shown. In the theme options “Enable static blocks” is on.

    Any suggestions?

    Regards

    11 Answers
    Avatar: 8theme
    8theme
    Support staff
    January 17, 2017 at 15:17

    Hello,

    Could you please provide your admin access so we can check it on your website?

    Thank you

    Avatar: inspiras
    inspiras
    Participant
    January 17, 2017 at 18:43

    Hi Serg,

    here are the credentials.

    Regards

    Please, contact administrator
    for this information.
    Avatar: 8theme
    8theme
    Support staff
    January 18, 2017 at 08:31

    Hi,

    We can’t login with that password. Please, check the details.

    Avatar: inspiras
    inspiras
    Participant
    January 18, 2017 at 09:02

    Hi Serg,

    sorry for the inconvenience.

    Please try this one.

    Please, contact administrator
    for this information.
    Avatar: 8theme
    8theme
    Support staff
    January 18, 2017 at 09:10

    We see that static blocks work correctly in your admin panel https://gyazo.com/1c47c3ff066b04e208c2fedfefc9c77a

    Avatar: inspiras
    inspiras
    Participant
    January 18, 2017 at 09:16

    Serg,

    before the update, the startpage looked liked this:

    http://awesomescreenshot.com/071683u1ae

    Now the prefooter and the widget area on the startpage has gone. I did not change anything.

    Any ideas why?

    Regards

    Avatar: 8theme
    8theme
    Support staff
    January 18, 2017 at 09:41

    We see that you have removed widget from the Prefooter area in Appearance -> Widgets. Just add this prefooter block there.

    Avatar: inspiras
    inspiras
    Participant
    January 18, 2017 at 12:20

    Hi Serg,

    Strange. I did not delete anything. Nor Prefooter neither Widgets. I hope, this developer from Upwork (some help for shipping costs) is not devastating our site.

    I rebuilt the prefooter from a backup. But this area on the startpage is not showing correctly.

    Any ideas?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 18, 2017 at 15:15

    Hello,

    Could you, please, send screenshot what exactly is wrong with your prefooter on home page?

    Regards

    Avatar: inspiras
    inspiras
    Participant
    January 18, 2017 at 15:22

    Hi Olga,

    thanks for your question. Now I realized: Meanwhile my prefooter is shown correctly. This was a caching problem of Safari web browser.

    Everything is OK know – thanks for your help!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 18, 2017 at 15:28

    You are welcome!

    Regards

  • Viewing 12 results - 1 through 12 (of 12 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.