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Ssue After Theme Update – 500 Error & Persistent Update Alert

This topic has 8 replies, 2 voices, and was last updated 3 months, 1 weeks ago ago by Alex Carter

harshana

Participant

August 26, 2025 at 11:22

I’m experiencing an issue after updating to the latest version of the [Theme Name] theme.

Details:

I updated the theme to the newest release via WordPress.

After the update, I am still seeing the “Theme update available” alert in my dashboard.

Additionally, my website is now showing a 500 Internal Server Error, and I cannot access my WordPress admin panel.

I confirmed that the update completed, but the problem persists.

Steps I’ve Taken:

Cleared cache and refreshed.

Checked via cPanel (server-side).

Request:
Could you please check why:

The theme still shows an update alert even after updating.

The 500 error occurred right after the update.

I’d appreciate your urgent help, as this is impacting my website

Thank you

#453545 Copied

7 Answers

Alex Carter

Support staff

August 26, 2025 at 12:19

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#453549 Copied

harshana

Participant

August 27, 2025 at 03:52

Hi

I can give you FTP account. But I can’t even load the wordpress dashboard. then how can I give you WP access?

Thank you

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Alex Carter

Support staff

August 27, 2025 at 06:33

Hello,

Thank you for your message.

Let’s start by providing the FTP access, as we did not see it included in your last message. Once we have FTP access, we will be able to investigate the issue with your WordPress dashboard and assist you further.

Best regards,
8Theme’s Team

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harshana

Participant

August 27, 2025 at 07:58

Hi

check these

Thank you

Please contact administrator
for this information.

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Alex Carter

Support staff

August 27, 2025 at 08:44

Hello,

We are using FileZilla and were able to connect, but the FTP directory is empty – https://prnt.sc/11VeeWcQSw3T

Please check the destination folder of the user, we need access to your WP installation.

Warm Regards,
The 8Theme Team

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harshana

Participant

August 27, 2025 at 08:51

Hi

You want our main FTP account access ?

#453577 Copied

Alex Carter

Support staff

August 27, 2025 at 09:32

Hello,

If this method allows us to gain access to your WordPress installation, please proceed accordingly. Alternatively, you may ask your hosting provider to create separate access credentials for our team.

Best regards,
8Theme Team

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