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SSL certificate is not showing active on my

This topic has 6 replies, 3 voices, and was last updated 1 month ago ago by Andrew Mitchell

Sumit

Participant

February 11, 2026 at 09:03

SSL certificate is not showing active on my website because of it it’s not getting open into many devices of it it’s not getting open into many devices

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5 Answers

Andrew Mitchell

Support staff

February 11, 2026 at 09:30

Hello, Sumit,

Thank you for reaching out to us. We understand that your SSL certificate is not showing as active on your website, which is causing accessibility issues on multiple devices.

Please provide us with your website URL and temporary admin access credentials (in a secure way via the private area) so that we can check the configuration and assist you in resolving the issue as soon as possible.

Best Regards,
8Theme’s Team

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Sumit

Participant

February 11, 2026 at 12:01

https://snackupp.com/

Please contact administrator
for this information.

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Ayan Rahman

Support staff

February 11, 2026 at 12:36

Hi,

Unfortunately, we cannot log in using the credentials you provided. Please check and provide credentials that definitely work.

Warm Regards,
The 8Theme Team

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Sumit

Participant

February 11, 2026 at 12:39

Share the complete info

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

February 11, 2026 at 15:06

Thank you for providing access. The issue was that your page occasionally loaded via the HTTP protocol instead of HTTPS. It seems there is a link on the website that uses the incorrect protocol.

We have installed and configured the “Really Simple SSL” plugin for you, which should resolve the problem. However, please continue to monitor the site to ensure everything works correctly.

Best regards,
8Theme Team

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