Speed problem in product page, but only price calculation

This topic has 13 replies, 3 voices, and was last updated 2 years, 2 months ago ago by Rose Tyler

  • Avatar: Shark
    Shark
    Participant
    March 23, 2022 at 17:48

    Hi folks,

    I need your help with some optimizatioin. The site is very fast, without one thing. If a product page is loading, the whole content is loaded without the price calculation. They need a view seconds to show the price.

    I am using WP-Rocket and I already excluded JS and CSS from it, but without any result. I can’t figure out, why price calculation is so slow?

    Can you help me with that?

    Thx in advance

    Andreas

    Please, contact administrator
    for this information.
    12 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 23, 2022 at 18:29

    Hello,

    These prices come from Product extras for WooCommerce plugin. So, you need to contact the plugin author with questions if they could speed it up in any way. Our theme does not have any option for this, unfortunately.

    Regards

    Avatar: Shark
    Shark
    Participant
    March 24, 2022 at 09:26

    Hi,

    thx for the hint. I could sove the problem now.

    Best regards.

    Avatar: Shark
    Shark
    Participant
    March 24, 2022 at 09:31

    Another topic, after your fix in the template I have another fatal error in the core plugin https://prnt.sc/YwbzaEWXOc7R

    Is this something new or is it still the same problem?

    Regards

    Andreas

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 24, 2022 at 17:21

    Hello,

    We have made some changes in store core plugin code. Check now.

    Regards

    Avatar: Shark
    Shark
    Participant
    March 24, 2022 at 18:47

    Did you made the changes on staging site or on live site? Can you do that on live site to please?

    Thx

    Andreas

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 24, 2022 at 23:32

    Hello,

    Done.

    Regards

    Avatar: Shark
    Shark
    Participant
    March 25, 2022 at 09:33

    Until now it looks good, I will check it next time and give you feedback.

    Thx for help.

    Regards

    Avatar: Shark
    Shark
    Participant
    March 25, 2022 at 10:58

    Hi,

    after your change now I have other problem. The Plugin “product extras” stoped working and produce a js error in developer console. If I switch template to “Storefront” it workes normal.

    Can you help me with that problem urgent please.

    Thx.

    Andreas

    Please contact administrator
    for this information.
    Avatar: Shark
    Shark
    Participant
    March 25, 2022 at 11:17

    Found the problem, the cache plugin made some errors – no it is working, sorry.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 25, 2022 at 11:20

    Hello,

    Glad to hear that you sorted it out.

    Regards

    Avatar: Shark
    Shark
    Participant
    March 25, 2022 at 18:20

    Hi,

    one last question for today 🙂

    Can you hemlp me with this theme-errors in developer console?

    Thx in advance

    Andreas

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2022 at 09:23

    Hello,

    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.
    If the problem is independent of plugins, provide temporary FTP access, and I will pass this problem to our dev team.

    Regards

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