SOS – FILTERS IN MOBILE VERSION - by joestam

This topic has 9 replies, 2 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

  • Avatar: joestam
    joestam
    Participant
    September 29, 2020 at 09:46

    SOS – Hello all the sudden the Filters in Mobile version disappear.
    PLEASE TAKE A LOOK
    https://prnt.sc/uptg9y
    Thanks

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 29, 2020 at 16:47

    Hello,

    Filter button is there http://prntscr.com/uq1g25
    What exactly is wrong with it? Could you explain in more detail?

    Regards

    Avatar: joestam
    joestam
    Participant
    September 29, 2020 at 17:56

    dear Olga please take a look in any mobile device please….
    https://prnt.sc/uq2lz1
    Where is the Filters Icon?
    Thanks

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 29, 2020 at 18:07

    Hello,

    I used the real mobile device and don’t see problem http://prntscr.com/uq2sxe
    Did you use the real device or emulation? If you use emulation reload the page once you resize the browser window.

    Regards

    Avatar: joestam
    joestam
    Participant
    September 29, 2020 at 18:40

    Both real device & emulation and still the Filter icon doesn’t appear…..!!!!!

    Avatar: joestam
    joestam
    Participant
    September 29, 2020 at 18:41

    Check in 3 different mobile phones

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 30, 2020 at 07:04

    Hello,

    Could you, please, provide us with video from mobile device? Don’t forget to clear cache before checking.
    Do you have problem on any category page or for some pages only?

    Regards

    Avatar: joestam
    joestam
    Participant
    October 16, 2020 at 12:55

    Hello, all the sudden today the filters in the mobile version disappear again.
    Please take a look at: https://prnt.sc/v0j4ne
    Thanks in advance

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 19, 2020 at 08:26

    Hello,

    I have cleared the cache and it appears.

    Regards

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