• 

  officina-creativa

  Participant

  February 12, 2016 at 15:57

  Hello, I am using this theme on one of my websites and it always worked properly, but since some weeks ago I started having some troubles.

  For example, if I login ito the wordpress backoffice and manage to edit the website menu, when I select a page to add and click the button “add to Menu” the wheel keeps turning for a while a nothing happens.

  this is only one of the trouble I figured out

  … could you please help me???

  Please, contact administrator
  for this information.

  #112836 Copied
  5 Answers
  

  Eva Kemp

  Participant

  February 12, 2016 at 16:19

  Hello,

  Please update the theme to the latest version.
  Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
  Also update all required plugins https://www.8theme.com/download-plugins/ .
  
  Don’t forget to create back up of your files and database before starting update process!

  
  (it’s for Legenda theme but the process is the same).

  Regards,
  Eva Kemp.

  #112840 Copied
  

  officina-creativa

  Participant

  February 15, 2016 at 10:39

  I have already done this … but I still have the same issues …

  #113028 Copied
  

  Jack Richardson

  Support staff

  February 15, 2016 at 10:56

  Hello,

  Please provide us with FTP details in private content.

  Best regards,
  Jack Richardson.

  #113030 Copied
  

  officina-creativa

  Participant

  February 15, 2016 at 10:57

  Here it is

  Please, contact administrator
  for this information.

  #113031 Copied
  

  Jack Richardson

  Support staff

  February 15, 2016 at 12:11

  Hello,

  I’ve added memory_limit code in wp-config.php file:
  define( 'WP_MEMORY_LIMIT', '256M' );

  Please clear browser cache and check menu now.

  Best regards,
  Jack Richardson.

  #113041 Copied
• Viewing 6 results - 1 through 6 (of 6 total)