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Some shop elements doesn’t load on mobile

This topic has 11 replies, 2 voices, and was last updated 2 months, 2 weeks ago ago by wemakemarkting

wemakemarkting

Participant

September 18, 2025 at 11:50

Hey,

on the home page on mobile some shop elements don’t load. I can see a loading icon but nothing happens. I tried disabling the caching performance plugin but problem is still there.

Can you check please?

Also the site makes some wired transitions that doesn’t look good. Please check on this too: https://vento.so/view/9a36f870-3d41-4051-870c-4417e2d89ce0?utm_medium=share

Thanks.

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#455293 Copied Theme version: 9.6

10 Answers

Jack Richardson

Support staff

September 18, 2025 at 16:15

Dear @wemakemarketing,

We hope this message finds you well.

Upon reviewing your website, we noticed that certain CDN settings (as shown here: https://prnt.sc/TMyKFPuivu7m) may be affecting the proper loading of styles. This configuration could potentially lead to display issues.

Additionally, we have addressed and resolved an issue related to incorrect hover icons on some product items.

To ensure optimal performance and to verify the resolution of these issues, we kindly recommend temporarily disabling the CDN and reviewing the website’s behavior thereafter.

Please feel free to reach out if you need any further assistance.

Best regards,
The 8Theme Team

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wemakemarkting

Participant

September 18, 2025 at 16:34

As I said before “I tried disabling the caching performance plugin” but did not help.

#455322 Copied

Jack Richardson

Support staff

September 18, 2025 at 16:57

Dear @wemakemarkting,

We kindly request that you temporarily disable it so that we may conduct a thorough check on our end and investigate any other potential causes.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#455326 Copied

wemakemarkting

Participant

September 18, 2025 at 18:05

I made you a temporary login, you can try disabling stuff yourself. I made a backup. Feel free to try, you don’t need permission do deactivate plugins.

Anyway, I disabled the performance plugin.

#455333 Copied

Jack Richardson

Support staff

September 19, 2025 at 06:32

Hello @wemakemarketing,

We hope this message finds you well.

Following our recent testing, we did not encounter any issues related to incorrect loading on your homepage. We kindly ask you to perform a test on your end to confirm whether the issue persists.

If you continue to experience any problems, please provide us with relevant details, such as screenshots or a video, so we can further investigate the matter.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#455344 Copied

wemakemarkting

Participant

September 19, 2025 at 13:46

Hey,

the page transition seems to be good now but the shop elements problem on mobile ist still there.

See here: https://we.tl/t-wilGoa8w1W

#455390 Copied

Jack Richardson

Support staff

September 19, 2025 at 15:19

Hello @wemakemarketing,

We have tested the issue using both Chrome and Safari browsers but were unable to replicate the problem. For your reference, we have attached a video demonstrating our testing process.

Could you kindly try checking the issue from a different device and let us know if the problem persists?

Best regards,
The 8Theme Team

Please contact administrator
for this information.

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wemakemarkting

Participant

September 19, 2025 at 19:30

hm it works on chrome for me but on safari not. Maybe it is only on my end. Thanks for checking.

#455410 Copied

Jack Richardson

Support staff

September 20, 2025 at 11:43

Hello @wemakemarkting,

Thank you for reaching out to us.

If you continue to experience any difficulties, please try clearing your browser cache or checking in a private/incognito window. Let us know if the issue persists, and we’ll be happy to assist you further.

Best Regards,
8Theme’s Team

#455433 Copied

wemakemarkting

Participant

September 21, 2025 at 17:15

Thanks for the support! My topic “some shop elements doesn’t load on mobile” has been successfully resolved.

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