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Some questions - by maxdanam - on WordPress WooCommerce support

This topic has 31 replies, 4 voices, and was last updated 8 years, 9 months ago ago by Olga Barlow

maxdanam

Participant

July 2, 2015 at 14:04

Hi, I am awaiting a reply from you. Thanks.

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maxdanam

Participant

July 2, 2015 at 22:12

Hello, It seems that you are not responding to my issue. May i at least know the reason you are not responding please ?

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Eva Kemp

Support staff

July 3, 2015 at 08:09

Hello,

Please take our apologies for the delay.

We’re investigating this issue. As soon as there is a result we’ll let you know.

Regards,
Eva Kemp.

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maxdanam

Participant

July 3, 2015 at 08:53

Thank you for the confirmation. Look forward your reply.

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maxdanam

Participant

July 6, 2015 at 11:49

Hi, I have getting touch with wpml regarding this issue. Please read what they are saying:

Dear Prasantha,

I have checked all the site and it seems that you correctly did the translation.

The problem seems to be in the theme’s code. Maybe this string is hardcoded inside the theme.
Can you please open a ticket in the theme’s author page to ask where that strings is written in the code so we can translate it?

Let me know their answer.

Thank you

It seems (As you said) The wpml is not FULLY cmpatible with your theme. I have purchased your theme and wpml to start my first online store and now i got stuck for last few days cause of this issue. Could you please give priority to solve this issue or let me know the delay. Thanks! (Please check the private area)

Please, contact administrator
for this information.

#73334 Copied Theme version: Woo

maxdanam

Participant

July 6, 2015 at 17:37

Hello, Whats going on with my request (Since 26th june) ?? If you are not in a position to my issue, please refund what i have paid you. I’ve wasted 2 weeks time with your theme for nothing and no success. Please reply with steps to get my refund. Thanks !

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Eva Kemp

Support staff

July 7, 2015 at 18:24

Hello,

Please check if the translation works properly with default Storefront theme. Unfortunately we can’t find problems with the strings in our theme. If you need code you can find it in wp-content/themes/woopress/framework/woo.php (lines 1278-1348).

Regards,
Eva Kemp.

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maxdanam

Participant

July 7, 2015 at 19:26

Hi, I tried using the default storefront theme. I tried my best with all posibilities. But no luck. WPML saying the issue come from your theme and you are saying you cant find problem in your string. But in your theme description its clearly mention that wpml is compatible with your theme. As a victime client, i am suffering and wasting my time by purchasing your theme. You people passing the ball to each side. As you requested, I have given you ftp and wp admin details. So you can clearly see that part of your theme is not translating. If you were in my place, will you purchase such a theme ? Or will you enjoy wasting time like i’ve done ?. Till now, i thought you will find a solution and come back to me. But after 24 hours (Since my last ticket) you are coming to me to say “We cant find any problem”. Please note that you have taken 12 days (Since 26th June) to say “Unfortunately we can’t find problems with the strings.” Look, its very clear i have nothing done with your codes or what or ever. So the problem should be in your theme. I will NOT waste my time anymore by writing tickets. Please refund my money and. Thank you.

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Olga Barlow

Support staff

July 8, 2015 at 10:03

Hello, @maxdanam,

Please, clarify, does the translation work fine with default storefront theme?

Regards,
Olga Barlow

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maxdanam

Participant

July 8, 2015 at 10:30

Hi, Yes. I can confirm you that i’ve tested with default storefront theme and its the same scenario.

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Olga Barlow

Support staff

July 8, 2015 at 13:03

Hello,

If problem persists with both themes: default Storefront and WooPress it means that not our theme causes translation issue. Because in case problem was only with Royal theme you would have got correct translation with default theme. So, if it’s not happened this is either WPML issue or WooCommerce. In both cases you need to contact plugin authors.

Regards

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