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Some items locked and cannot be used.. - by Omar Quddam

This topic has 18 replies, 3 voices, and was last updated 1 months ago ago by Tony Rodriguez

Omar Quddam

Participant

April 18, 2025 at 17:51

Why are some items locked and cannot be used?

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support staff only.

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17 Answers

Alex Carter

Support staff

April 20, 2025 at 08:18

Hello, Omar Quddam,

Thank you for reaching out to us.

Some elements have been specifically developed for use with builders, such as the XStore Builders > Header Builder with Elementor > Edit Template or the Single Product Builder. As a result, certain elements may not be available on a custom page but will become accessible when using the appropriate builder for the corresponding page type.

To summarize, the behavior shown in your screenshot is not an error but rather an expected and predefined functionality.

Warm Regards,
The 8Theme Team

#441239 Copied

Omar Quddam

Participant

April 20, 2025 at 09:58

I want to change the price from SAR to the Saudi Riyal symbol as shown in this store
https://niceonesa.com/en

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Alex Carter

Support staff

April 20, 2025 at 10:10

Hello,

Thank you for reaching out to us.

To change the currency display from “SAR” to the Saudi Riyal symbol (﷼), you can do this by adjusting the currency settings in your WooCommerce. Please follow these steps:

1. Navigate to WooCommerce > Settings > General.
2. Scroll down to the “Currency options” section.
3. In the “Currency” field, select “Saudi Riyal (﷼)” if available.
4. If the symbol is not available by default, you may need to use a custom code snippet or a plugin to modify the currency symbol.

Read more – https://woocommerce.com/document/change-a-currency-symbol/ , or contact the support of the Woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

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Omar Quddam

Participant

April 20, 2025 at 17:13

I have installed the plugin, can you help me add the code?

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Omar Quddam

Participant

April 20, 2025 at 17:25

I want to add a column like the one in the picture, for example, one row containing several columns

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Omar Quddam

Participant

April 20, 2025 at 22:37

https://www.sama.gov.sa/ar-sa/Currency/Documents/Saudi_Riyal_Symbol-2.svg

#441278 Copied

Alex Carter

Support staff

April 21, 2025 at 07:56

Hello,

Code from this article https://woocommerce.com/document/change-a-currency-symbol/ should be added in the functions.php file of the child theme.

May we kindly ask if you already have a child theme installed on your website?

Additionally, could you please provide temporary WordPress admin access?

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

#441303 Copied

Omar Quddam

Participant

April 21, 2025 at 08:44

yes i have child theme

Login is enabled, please try again.

#441313 Copied

Alex Carter

Support staff

April 21, 2025 at 10:47

Hello,

Thank you for reaching out to us.

When we navigate to Appearance > Themes, we can see that the parent theme is currently active, while there appears to be an issue with the child theme https://prnt.sc/RM1iiD8tEq2W

You can download the base child theme from – https://fex.net/s/pttd6pr
Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that, install and activate the child theme (Appearance > Themes) > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

Warm Regards,
The 8Theme Team

#441334 Copied

Omar Quddam

Participant

April 21, 2025 at 12:06

I have downloaded it. Should I activate it? Please. I want you to do that so that I do not cause any errors. I will attach the export file for the theme.

https://drive.google.com/file/d/1Zn261z3ZCWZw7VlrDALHwpHtvj-0JvHZ/view?usp=sharing

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#441340 Copied

Alex Carter

Support staff

April 22, 2025 at 11:23

Hello,

We hope this message finds you well.

As per your request, we have successfully activated the child theme on your website. You may now add your custom code to the functions.php file of the child theme.

If implementing the custom code does not achieve the desired result, we kindly recommend reaching out to the official WooCommerce support team. They will be able to provide you with the appropriate code to meet your specific requirements – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#441432 Copied

Omar Quddam

Participant

April 22, 2025 at 15:37

I really don’t have enough experience please can you go to the control panel and add the code

#441455 Copied

Alex Carter

Support staff

April 22, 2025 at 16:05

Hello,

We have added the code for you – https://prnt.sc/sIZh_M6ogNOr

Kindly clear your browser cache and check the result at your convenience.

Best regards,
8Theme Team

#441460 Copied

Omar Quddam

Participant

April 22, 2025 at 19:32

Thank you, yes there has been a change, but I want to change it so that this symbol is on the link👇

https://www.sama.gov.sa/ar-sa/Currency/Documents/Saudi_Riyal_Symbol-2.svg

#441477 Copied

Alex Carter

Support staff

April 23, 2025 at 07:23

Hello,

We have added the new code for you.

Kindly clear your browser cache and check the result at your convenience.

Best regards,
8Theme Team

#441501 Copied

Omar Quddam

Participant

April 23, 2025 at 14:07

Thank you very much

#441604 Copied

Tony Rodriguez

Support staff

April 23, 2025 at 14:07

Dear Omar Quddam,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

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