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Some email notifications don't work

This topic has 2 replies, 2 voices, and was last updated 4 years, 6 months ago ago by Olga Barlow

  • Avatar: Luca Pasini
    Luca Pasini
    Participant
    December 1, 2020 at 15:32

    Hi, I tried all the WooCommerce features and everything seems fine.

    Strangely, the “Password reset” and “new account” email notifications are not working. All the other notifications are working though (order received, suspended order and so on).

    Could you please help? Thanks a lot

    Please, contact administrator
    for this information.
    #262061 Copied Theme version: 7.0.2 WooCommerce version: 4.6.1
    1 Answer
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 20:31

    Hello,

    1) Read this docs https://docs.woocommerce.com/document/email-faq/#section-4
    2) Check if you get these emails if you switch to Storefront theme (default WooCommerce theme).
    Let us know about results.

    Regards

    #262108 Copied
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