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Some banners and icons are missing in my website

This topic has 7 replies, 2 voices, and was last updated 6 months, 2 weeks ago ago by Rose Tyler

Divorah

Participant

October 17, 2023 at 16:07

Hello Rose
Hope you are doing well,
I am facing some problem when I uploaded the theme on my website, I am facing some problems which I want to solve.
First of all, I am not able to see the same look and feel in my website as I am getting in the demo theme. For example, when we view the home page, I see 3 small banners below the menu bar in the demo theme, which I am not able to see in my website. I don’t know the issue.
Secondly, under the “New Item” section, I see a group of 5 photos in the theme, which is not visible in my website.
The third problem is that no images are being shown in the “Seasonal trends” and “Our categories” section on my website.
Lastly, the menu with all the categories is not managed properly as seen in the theme. I mean some icons are missing in some categories like, “Gift Ideas”, “Necklaces”, “Bracelets”, “Watches”, “Wedding”, “Build it” & “Jewelry Type”.
I have full hope that like last time, this time too my problem will be solved by you as soon as possible.

#370533 Copied Theme version: .9.1.14 WooCommerce version: Niche market 04

6 Answers

Rose Tyler

Support staff

October 17, 2023 at 16:31

Hello, Divorah,

Thank you for contacting us and for using XStore.

It looks like not all images were imported, please go to XStore > Import demos > find the demo you already imported > Import > do not do full import https://prnt.sc/_LtKb7digCZt , do import of Media only this time https://prnt.sc/pCiVRVxxjxR9 and check the result on frontend.

In case further assistance is needed, please provide temporary wp-admin access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

#370540 Copied

Divorah

Participant

October 17, 2023 at 16:55

I have done all the steps as you mentinoed but my problem still same as it was before. I am providing you access detail with this massage.

Please contact administrator
for this information.

#370542 Copied

Divorah

Participant

October 17, 2023 at 18:13

Have you identified the problem and able to fixed that?

#370553 Copied

Rose Tyler

Support staff

October 17, 2023 at 19:24

Hello, Divorah,

Please check your Home page now. We’ve re-selected some images in the settings of elements.
As we can see demo images were imported, but you have a lot of other content, so it seems a conflict appeared, so now you may need to edit demo content and re-select images, or maybe delete demo products as you already have your own.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Our reply time may vary depending on the number of requests and is up to 24 hours Monday-Friday and up to 48 hours on weekends. But is usually faster than that. Our developers team will be available after the weekend only.
If you are not satisfied using our theme you can submit a refund request here – https://themeforest.net/refund_requests/new

Kind Regards,
8theme team

#370558 Copied

Divorah

Participant

October 17, 2023 at 19:30

Thank you so much. I would like to know about tha banner images size in case i would like change the images.

#370560 Copied

Rose Tyler

Support staff

October 17, 2023 at 19:36

Hello, Divorah,

Thank you for your response.

The home page from the demo has a few banners, for example – https://prnt.sc/oC6SwXpuMCHK > https://prnt.sc/fDfgUSjpZZwP

Kind Regards,
8theme team

#370561 Copied
Tagged: fixing woocommerce theme problems, icons not showing wordpress, missing banners woocommerce, website theme issues woocommerce, wordpress theme troubleshooting, wordpress woocommerce missing elements
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Some banners and icons are missing in my website

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