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Solve a problem in Dokan pro due to a conflict with xstore

This topic has 5 replies, 4 voices, and was last updated 4 months, 1 weeks ago ago by Andrew Mitchell

Rio Market Services

Participant

December 28, 2024 at 11:13

I have a problem with creating staff accounts in the Dokan add-on. Whenever I start creating a new staff, the page remains loading. The client is already registered but does not appear in the list of employees in Dokan. I expect that the reason is some new patches that I applied from the xstore template. Do you have a way? To undo a specific patch or return the settings to default, please

#428960 Copied Theme version: 9.4.6

4 Answers

Tony Rodriguez

Support staff

December 28, 2024 at 14:16

Hello, @Rio Market Services,

Thank you for contacting us and for using XStore.

1/ To address the issue you are experiencing, we kindly recommend rolling back the Dokan plugin to version 3.13.0. Once reverted, please check to ensure that everything is functioning as expected.

2/ Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

We trust this solution will be helpful. Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

#428974 Copied

Rio Market Services

Participant

December 28, 2024 at 14:33

I already restored it to version 3.13.0 but I faced the same problem. I don’t know if this problem is common among xstore users or just me.

#428976 Copied

Luca Rossi

Support staff

December 30, 2024 at 06:03

Hi @Rio Market Services,

Please provide us with the temporary wp-admin, and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#429033 Copied

Andrew Mitchell

Support staff

January 31, 2025 at 18:25

Dear Rio Market Services,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#432987 Copied
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Solve a problem in Dokan pro due to a conflict with xstore

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