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Social Login not working, error 403 with google, undefined error with facebook

This topic has 8 replies, 3 voices, and was last updated 12 months ago ago by Andrew Mitchell

  • 7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 14, 2023 at 15:23

    Hello, BRoAcademy,

    Thank you for contacting us and for using XStore.

    1/ Please make sure that this option is activated – https://prnt.sc/WfgrILDQIxEe
    2/ Make sure your settings here are the same – https://prnt.sc/BN670vE0JpFL https://prnt.sc/5Dm3zYqHgsOE
    3/ Do you have a white or blacklist on the server? It may cause a problem.
    4/ Please try to disable all 3rd-party plugins and check how loginisation works then.

    Kind Regards,
    8theme team

    #353322 Copied
    Avatar: BRoAcademy
    My Little Lord Ltd
    Participant
    April 14, 2023 at 16:08

    Hi Rose,

    1/ I have activated as indicated
    2/ I have checked setting and they are the same
    3/ Currently no white or black list active. Only limit loging attemp to 60 try then lockout for 10 min. I have also tried deactivating it but no difference.
    4/ Already tested this step with xstore theme + xstore core + woocommerce only active and same issue. In addition to it to check if there is a problem with wordpress installation I have tested using theme Twenty Twenty-OneVersion: 1.8 + woocommerce + miniorange social-login. In this test social login was working but miniorange not compatible with xstore.

    I haven’t check other social plugin as most of them require payment and not sure if compatible with xstore
    🙁

    #353327 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 15, 2023 at 08:16

    Hello, BRoAcademy,

    We will have another specialist review your inquiry in greater detail and will be in touch with you after the weekend.

    We kindly ask for your patience and request that you do not alter access.

    Kind Regards,
    8theme team

    #353371 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2023 at 14:30

    Hello, BRoAcademy,

    We apologize for the delay in responding.

    1/ https://prnt.sc/lE13YNM3BKF1 – it means there is some trouble with the Facebook API. It is possible that you have been locked out or that there is a verification process that needs to be completed. This can’t be fixed by us from the theme side on your site, you need to contact the FB support team.

    2/ About Google, the main issue is that your server is blocking access by URL if any of the parameters contain the following value https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fuserinfo.profile
    Original link – https://www.googleapis.com/auth/userinfo.profile It is necessary for Google to return the user’s name and avatar.
    We can customize the request by removing this, however then after registration the customer’s profile will be created without a name and avatar https://prnt.sc/jcLt9xDeAGMO https://prnt.sc/6ByHSdLCRZty
    We believe that the best solution – is solving the mentioned blocking from the server side, so we would recommend you contact your hosting provider.

    Kind Regards,
    8theme team

    #353638 Copied
    Avatar: BRoAcademy
    My Little Lord Ltd
    Participant
    April 21, 2023 at 11:33

    Hi Rose,

    Sorry for the late reply but the reply time from facebook team was not fast at all.

    1) I have spoke with facebook team and when tried to login with facebook the request was done multiple time, for this reason the app has been blocked. At the same time there is ongoing the verification of the business to allow Adv campaign and similar

    2) I spoke with hosting provider ( 1&1 Ionos) and currently there are no block on google api from their side. I am investigating on VPS if there are any issue in configuration. -> Update: I managed to solve this issue checking the Plesk Panel. ModSecurity Rule in Plesk normally block social login by default, you need to add manually the switch off on rules 210580. After i have done this the google login is working as expected.

    #354058 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2023 at 14:59

    Hello, BRoAcademy,

    Thank you for letting us know.

    Kind Regards,
    8theme team

    #354099 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 20, 2024 at 10:31

    Dear BRoAcademy,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #395936 Copied

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