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Slow Website - by nasan - on WordPress WooCommerce support

This topic has 11 replies, 3 voices, and was last updated 7 years, 8 months ago ago by Olga Barlow

nasan

Participant

August 5, 2016 at 09:45

Hi, we are using your theme for our online store and everything is great however, there is just one problem. The site is extremely slow. Can I provide you with an admin login so that you can investigate what the problem is please?

This is urgent.

Thanks!

#135732 Copied

10 Answers

Olga Barlow

Support staff

August 5, 2016 at 09:58

Hello,

Provide, please, admin panel access. We’ll check what could be the reason of your issue.

Regards

#135735 Copied

nasan

Participant

August 5, 2016 at 10:05

OK I have added the details to the private content section below.

Please, contact administrator
for this information.

#135736 Copied

Olga Barlow

Support staff

August 5, 2016 at 10:22

Access are incorrect / Please send us correct one / Thanks

#135741 Copied

nasan

Participant

August 5, 2016 at 13:51

Ok here it is.

Please, contact administrator
for this information.

#135786 Copied

Olga Barlow

Support staff

August 5, 2016 at 14:56

Hi, there, thanks for the using our theme 🙂

The reason why your site works slow is lot of scripts are using on ( http://prntscr.com/c1z5e5 )
We are recommend to use cache plugin to avoid such problem ( https://wordpress.org/plugins/w3-total-cache/ )
Don’t forget to optimise your images, ( http://prntscr.com/c1z2u8 )

Feel free to contact us along the way 🙂

#135803 Copied

nasan

Participant

August 6, 2016 at 00:12

Thanks! Can you help with setting up the W3 Total Cache plugin properly for the best results? Also, If you can help with this, we are willing to pay for your services and time.

Thanks.

#135826 Copied

Olga Barlow

Support staff

August 8, 2016 at 09:38

Hello,

You can set up plugin according to plugin documentation. Must have is manual minify mode http://prntscr.com/c2zgy3 and following minify settings http://prntscr.com/c2zho2

Regards

#135903 Copied

Olga Barlow

Support staff

August 8, 2016 at 09:38

Hello,

You can set up plugin according to plugin documentation. “Must have” is manual minify mode http://prntscr.com/c2zgy3 and following minify settings http://prntscr.com/c2zho2

Regards

#135904 Copied

nasan

Participant

August 8, 2016 at 11:23

Thanks! Just one questions. If we feel the need to, can we hire your services to make our site as fast as possible? We are willing to pay for the services immediately as we need to have this fixed asap. Please let us know.

Thanks.

#135936 Copied

Olga Barlow

Support staff

August 8, 2016 at 12:14

Hello,

Our theme is fully optimized and don’t think that we could do something more if you want to keep all the available options.

Check the server side, maybe try HTTP2. It will help to make your site faster. But It’s server admin priority.

Regards

#135947 Copied
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