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  movileanu

  Participant

  June 23, 2016 4:38 pm

  Hello,

  my royal theme site http://www.home-creators.ro is realy realy slow. It takes minutes to charge a page. Please tell me in steps (1,2,3..) what are the required server necessities so that the website will go faster.

  I am a little upset about this so i will realy appreciate a strong answer

  Thank you

  Site URL: hidden

  Theme version: last

  WooCommerce version: last

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  Eva Kemp

  Support staff

  June 23, 2016 5:16 pm

  Hello,

  Server requirements can be found in the documentation:
  https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (“1. 3 Requirements for Royal”)

  Also check this test result page http://www.webpagetest.org/result/160623_CJ_XZV/1/details/ , as you can see slow loading is mostly caused by images.

  You can speed up the site following the suggestions from these articles:
  http://techtage.com/speeding-up-wordpress-sites/
  http://www.sparringmind.com/speed-up-wordpress/
  https://www.inmotionhosting.com/support/website/wordpress/heartbeat-ajax-php-usage#heartbeat-in-action
  http://premium.wpmudev.org/blog/10-best-image-optimization-plugins-to-speed-up-your-wordpress-site/
  http://www.elegantthemes.com/blog/tips-tricks/optimize-images-for-your-wordpress-website

  Regards,
  Eva Kemp.

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  movileanu

  Participant

  June 24, 2016 7:40 am

  Can you take care of this and give me an invoice?

  daniel.movileanu@cubrain.ro is my email

  Thank you

  Site URL: hidden

  Theme version: last

  WooCommerce version: last

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  Eva Kemp

  Support staff

  June 24, 2016 9:39 am

  Hello,

  If you want to get refund you need contact Envato support https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- .

  Regards,
  Eva Kemp.

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  movileanu

  Participant

  June 24, 2016 10:04 am

  I meant if you can offer me the service and make the my theme/website work faster, and i can pay extra for this service.

  Thank you

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  Eva Kemp

  Support staff

  June 24, 2016 10:18 am

  Hello,

  Sorry for misunderstanding.
  We don’t provide such service.
  You can follow the suggestions from the articles mentioned in the previous post.

  Regards,
  Eva Kemp.

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