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SLOW LOADING THEME DEMO - by Frankold - on WordPress WooCommerce support

This topic has 45 replies, 5 voices, and was last updated 4 years, 9 months ago ago by Frankold

Frankold

Participant

November 2, 2020 at 16:41

Too bad to receive this answer!
The problem is that I don’t have 2 licenses activated, which in fact both have the same problem.
Ok thanks, I’ll update you soon.

#257393 Copied

Olga Barlow

Participant

November 3, 2020 at 11:02

Hello,

We are very sorry about this. Try to update both sites to version 7.1. If it does not help we can do nothing at this moment. Sorry.

Regards

#257479 Copied

Frankold

Participant

November 3, 2020 at 12:17

How do I know if it is the latest update?
On one it shows v.7.1, while on the other it is definitely not updated v.7.0.2
also before I was the update notice (on the first) while now I do not see anything.
How do I update without compromising the changes made on the sites?

Please contact administrator
for this information.

#257496 Copied

Olga Barlow

Participant

November 3, 2020 at 18:19

Hello,

Read here how to update theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
The latest version of our theme is 7.1 and XStore core plugin 3.1. We released it today morning.

Regards

#257559 Copied

Frankold

Participant

January 31, 2021 at 09:16

Hello,
Unfortunately I am noticing that every time I update the theme, I always lose some changes and / or settings.
In this case:
1) the bar of the progressive cost to reach free shipping no longer appears in the smart cart!
2) the text block on the page has been reset, it is also not displayed well in the back office.
Reference images in private area

I look forward to receiving a welcome reply.
Thanks

Please contact administrator
for this information.

#271379 Copied

Rose Tyler

Support staff

February 1, 2021 at 09:44

Hello,

Thanks for contacting us. Please submit a new topic for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/
1) https://prnt.sc/xyn9w5
2) I am not sure why it happened, the update should not affect the content of pages.
However, this broken row should be deleted ( https://prnt.sc/xynph6 > https://prnt.sc/xynqoq ) , https://prnt.sc/xynr8m then add this part of the content one more time.

Regards

#271531 Copied

Frankold

Participant

February 4, 2021 at 15:36

Hi,
unfortunately it doesn’t work anymore! (see image in private)
What prevents it?
It worked before !

Please contact administrator
for this information.

#272357 Copied

Rose Tyler

Support staff

February 4, 2021 at 16:52

Hi,

Please provide URL and temporary wp-admin access.
Thanks in advance.

Regards

#272385 Copied

Frankold

Participant

February 5, 2021 at 12:40

Tell me later what happened .. why I have the same problem on another site (with another license)

Please contact administrator
for this information.

#272558 Copied

Rose Tyler

Support staff

February 5, 2021 at 15:33

Hello,

Theme Options > Speed Optimization > Always Load Wc-Cart-Fragments > 0n, clear cache and check then.
If this doesn’t help, check how it works when a parent theme is activated, to be sure that custom changes in your child theme don’t cause this problem.

Regards

#272604 Copied

Frankold

Participant

February 5, 2021 at 15:54

Hi, without taking any action … now it works.
I take advantage of highlighting and asking you for a solution, due to the fact that it loads VERY SLOWLY!
Especially in the wordpress administrative panel, every time I have to open a section (article, pages, products .. etc) it takes a long time before showing me the content.
Before doing periodic updates, it wasn’t that slow.

Please contact administrator
for this information.

#272606 Copied

Robert Hall

Participant

February 6, 2021 at 07:30

Hi

We are glad to know that your have fixed your website loading issue and your site is working fine. If you have any other issue let us know we are always here to provide you customer support.

#272670 Copied

Frankold

Participant

February 18, 2021 at 12:32

Hi,
I noticed that the button produced, when I have variables, does not work by clicking on it. (see video in private)
Thanks.

Please contact administrator
for this information.

#274995 Copied

Olga Barlow

Participant

February 18, 2021 at 14:10

Hello,

Could you, please, create new topics for the new issues to avoid misunderstanding?
We have updated theme and XStore core plugin to the latest versions and don’t see issue with the select options button any more.

Regards

#275025 Copied

Frankold

Participant

February 19, 2021 at 13:43

You are right ! I close this topic entirely!

Thank you so much.

#275269 Copied
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