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SLOW LOADING THEME DEMO - by Frankold - on WordPress WooCommerce support

This topic has 45 replies, 5 voices, and was last updated 4 years, 9 months ago ago by Frankold

Frankold

Participant

October 12, 2020 at 11:50

Hi, this is the second license I buy to create a new shop site.
I installed the first license directly on the root hosting, and right from the start I had problems with the slowness of the AJAX activity loading (quick view opening, product placed in the cart ..)
In this regard, you replied that the problem is on the server service of the hosting service. (Oh well)
Now I have installed this new license, in “localhost” and installed one of your themes.
I encounter the same problem, (video link in private area)
I don’t understand why it’s NOT FAST like in your demos!
I look forward to urgently.
Thank you

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for this information.

#254793 Copied Theme version: 7.0.2

44 Answers

Olga Barlow

Participant

October 12, 2020 at 17:22

Hello,

Read this post https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Disable all the plugins that you don’t really use (even if they come bundled with our theme), for example, if you don’t use 360 products then there is no need to keep Smart product plugin enabled. if you don’t use Elementor then don’t install it etc.
Also, we use the WPRoket cache, it speeds up the site speed a lot.

Regards

#254842 Copied

Frankold

Participant

October 12, 2020 at 17:38

Honestly I have NOT installed anything more than what the demo theme requires, I have NOT uploaded other images, only those of the vs demo.
These are the active plugins: https://prnt.sc/uxw13c
and unfortunately I have that slow loading result and I remember that I am working in localhost (and I have a performate pc)
The link to the page with the suggestions does not help me to improve the performance of the theme that I have installed, for example, it continues to open the quick views, … after 3-4 seconds.

#254845 Copied

Frankold

Participant

October 13, 2020 at 09:42

Hi, an “off topic” info.
Why is the category image (as in the demo) not displayed in the mobile view?
https://prnt.sc/uyarem
I’ve seen the settings but I don’t understand why.

#254892 Copied

Olga Barlow

Participant

October 13, 2020 at 17:02

Hello,

1) We need access to your Dashboard to try to help you. If we don’t improve the page speed we’ll be able to offer you refund.

2) Check the column responsive settings http://prntscr.com/uyla8s Maybe the column with that banner is just hidden for the mobile device to fit the layout.

Regards

#254953 Copied

Frankold

Participant

October 13, 2020 at 19:32

1) unfortunately I’m working in localhost, at this point we postpone as soon as I put the site online.
2) I checked and it is NOT hidden, we will postpone this too when I am online.

I have a problem with the Cart, clicking on both the cart icon and the check out button directs me to the home page. (video link in private area)
Why ?

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for this information.

#254984 Copied

Rose Tyler

Support staff

October 14, 2020 at 15:28

Hello,

Make sure that you have installed default WC pages – https://docs.woocommerce.com/document/woocommerce-pages/ WooCommerce > Status > Tools > Create pages.

Regards

#255084 Copied

Frankold

Participant

October 18, 2020 at 18:40

By increasing the quantity of the product and updating the cart, a notice regarding INSTAGRAM appears. https://prnt.sc/v1shb6
Why ?
I forward you the accesses (private)
Also please I CANNOT make translations with Loco Traslate, I change the terms but I don’t see the translation.
Thank you so much.

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for this information.

#255618 Copied

Olga Barlow

Participant

October 19, 2020 at 13:54

Hello,

1) Provide us with FTP access to your site to check the issue with the Instagram element. Do you plan to use Instagram in the footer?

2) I see that you use WPML, then there is no need to use Loco translate. Use WPML string translator. What terms do you want to transalte? Provide us with screenshot for better understanding.

Regards

#255681 Copied

Frankold

Participant

October 19, 2020 at 17:02

Thanks for the support.
1) Data requested in the Private section. Probably yes, but I’m not sure yet, I need to hear from the customer.
2) Yes, I have installed WPML, but even with this I can’t modify the strings, or rather I don’t see the modifications to the strings that I make.
Example: The titles of the buttons (cart, wishlist and other texts that appear in the cart etc …)

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for this information.

#255721 Copied

Olga Barlow

Participant

October 20, 2020 at 09:55

Hello,

1) You provided access to empty directory http://prntscr.com/v2wk17 We need access to your WP installation.

2) Just search the necessary strings and translate them http://prntscr.com/v2wm6t

Regards

#255767 Copied

Frankold

Participant

October 20, 2020 at 13:33

1) I’m sorry! … try again with the same credentials sent.
2) Thanks!

#255790 Copied

Olga Barlow

Participant

October 21, 2020 at 14:13

Hello,

Thank you. I have passed your issue to our developers. Once they fix the problem I’ll inform you.

Regards

#255948 Copied

Frankold

Participant

October 21, 2020 at 20:01

Sorry, but the language change for these terms is not working despite changing it to WPML (image private)
Thank you so much for the support

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for this information.

#256025 Copied

Olga Barlow

Participant

October 22, 2020 at 11:35

Hello,

Could you, please, add the Instagram account in the XStore > Instagram API http://prntscr.com/v4fcfe ? Then go to Appearance > Widgets > choose the Instagram user in the Instagram widget settings http://prntscr.com/v4fdrw Let me know if you still have the issue with the cart refresh once you add the correct Instagram user. If you don’t plan to use it then just remove that widget.

Check the “Add to cart” translation now.

Regards

#256086 Copied

Frankold

Participant

October 22, 2020 at 13:46

Hello,
the translation of the “add to cart” button has changed, but I lost all the others I had already done! (see pictures in private)
Also I noticed that you have reactivated “Loco Traslate”, how come if I have WPML !?

Unfortunately at the moment the customer DOES NOT HAVE an Instagram account yet, but will have to create it.
I look forward to your translations.

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for this information.

#256098 Copied

Olga Barlow

Participant

October 22, 2020 at 15:17

Hello,

Translated. Check now.
You can disable the Loco translate plugin. We used it to check the translation files of theme and xstore core plugin.

Regards

#256109 Copied

Frankold

Participant

October 22, 2020 at 18:47

Thank you so much for your patience.
I still have a problem, in private video link where I show what happens.

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for this information.

#256136 Copied

Olga Barlow

Participant

October 23, 2020 at 10:43

Hello,

Translated. Check now. If you have any other missing string use the String translator.

Regards

#256193 Copied

Frankold

Participant

October 24, 2020 at 08:23

Hello,
I really thank you for the support.
I’m sending you another “video” where I show a problem on the display of the variable price of the product, in the quick view.
It does not show the price per variable.

Please contact administrator
for this information.

#256347 Copied

Rose Tyler

Support staff

October 25, 2020 at 10:30

Hello,

We can see the same situation in our demo. There is no ready solution, but we plan to fix it in the next update of the theme. Please wait.

Regards

#256450 Copied

Frankold

Participant

October 29, 2020 at 11:35

Hello,
Unfortunately, I must confirm that once configured the theme actually creates many slowdowns in loading pages.
This is the second site where I installed the “xstore” theme and unfortunately on both I have loading latency of the Home Page and the Shop page.
Despite optimizing tasks, I still have slow uploads. (see pictures in private)
Viewing your DEMOs online, viewing times are CLEARLY DIFFERENT and faster.
I also had the hosting service checked, but there are no significant problems. I have a dedicated hosting package for WordPress on this domain.
Please give me some “tips”.

Please contact administrator
for this information.

#256896 Copied

Olga Barlow

Participant

October 29, 2020 at 13:23

Hello,

We have uploaded the updated theme archive with improved speed results and it made site faster http://prntscr.com/v9d3ok
We don’t have more options to make performance better at this moment. Our demo works fast because server settings are optimized in addition to our theme. Don’t have information about server settings because hosting support takes care of it.

Regards

#256924 Copied

MichaelB

Participant

October 29, 2020 at 19:58

I agree wholeheartedly with what the original poster is saying. Demos seem fast whereas actual end product isn’t. I don’t think hosting companies are at fault.

I’m pleased to hear a new update will be released and that further work behind the scenes will continue after this update to focus on speed.

I look forward to the update in due course…

#256994 Copied

Olga Barlow

Participant

October 30, 2020 at 11:09

Hello, @MichaelB

Thank you for your understanding and patience.

Regards

#257030 Copied

Frankold

Participant

October 30, 2020 at 13:00

However, I am sorry to confirm that the issue certainly creates serious slowdown problems.
By now this is the second install of the theme, and on both sites I have serious problems loading content.
They are on 2 different servers and both are quite performing, but the problems are the same.
I have considered opening a product and found that the wait time is mostly due to the “js_composer” plugin.
There is likely to be some conflict between this plugin and others and their combination introduces the slowdown.
I kindly ask you to check these issues because it becomes really difficult even to work in the backend with big delays in opening the internal sections.

#257058 Copied

Olga Barlow

Participant

October 30, 2020 at 16:16

Hello, @Frankold

Could you check if you have the same speed issue caused by WP Bakery (js_composer) if the default theme is activated, Storefront for example?

Regards

#257102 Copied

Frankold

Participant

October 30, 2020 at 16:58

It turns out faster.

#257111 Copied

Frankold

Participant

October 31, 2020 at 11:06

I’m really sorry, there are such problems!
I ask you why the navigation previews on the product page always show the same product? (see video clip in private)
Also note the loading time !! … that’s a lot!
I had to disable many plugins to “slightly” improve loading times, but that’s not good!
I’m really sorry to think that I have to redo all the work and change the template, because then I CANNOT deliver it to the customer!

Please contact administrator
for this information.

#257177 Copied

Olga Barlow

Participant

November 2, 2020 at 15:03

Hello, @Frankold

Unfortunately, we can’t get better speed results on your site. We are ready to give you refund if you want. You can submit refund request here https://themeforest.net/refund_requests/new

Regards

#257372 Copied
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