Slider Revolution hang at "Preparing Data…"

This topic has 5 replies, 3 voices, and was last updated 4 years, 8 months ago ago by Stanley

  • Avatar: Stanley
    Stanley
    Participant
    March 25, 2021 at 11:55

    Hi 8Theme,

    Refer to Private content area

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 25, 2021 at 14:02

    Hello,

    Do you have any errors in the browser console?
    Try to enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

    Regards

    Avatar: Stanley
    Stanley
    Participant
    March 25, 2021 at 16:34

    Hi,

    I’m not a programming guy, but I try to use the Debug Bar plugin to detect any error as per the suggestion in the link you sent me.

    I have no idea too what the debug notice screen try to tell me as per below.

    Debug bar notice: https://prnt.sc/10v85h6

    As I proceed further into the theme, it seem more and more error/ issues I’m facing.

    Please help.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 25, 2021 at 19:11

    Hello Stanley

    Please check your website after deactivating all 3rd party plugin it might be possible some plugin create a conflict or check your website after clear your browser cache. If you still facing issue let us know and send us your website URL along with temporary wp admin access so that we will check your issue in more details.

    Robert Hall

    Avatar: Stanley
    Stanley
    Participant
    March 26, 2021 at 04:30

    Hi Robert,

    I found one of the third party plugin is the culprit. Thanks!

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