Slider Revolution goes blank on page refresh?

This topic has 3 replies, 2 voices, and was last updated 8 years ago ago by Jack Richardson

  • Avatar: Jimbo
    Jimbo
    Participant
    March 8, 2016 at 21:14

    Hi,

    I noticed that my slider goes blank on a page refresh on the iPad.

    Just shows my coloured background with no other elements?

    I have put my webpage in private (please don’t post screen grabs as don’t want my details displayed)

    Thanks

    Please, contact administrator
    for this information.
    2 Answers
    Avatar: Jimbo
    Jimbo
    Participant
    March 9, 2016 at 12:15

    Any ideas support team?

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 9, 2016 at 14:38

    Hello,

    Sorry for a delay.
    We’ve checked your site and haven’t seen any problems.
    Please make sure you’re using the latest slider version and check if the issue persists only with our theme, or with default one too.
    If it’s present with default theme too, then we need your permission to provide your login credentials to Revolution Slider support team and show screenshots of the problem with our and default themes.
    We need all this information because we don’t provide support for plugins even if they are included in the theme and we have to write to plugin support.

    Thank you for understanding.
    Best regards,
    Jack Richardson.

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