• 

  abdouAllâh

  Participant

  February 18, 2021 at 22:42

  Hello,

  I have a problem: the slider on my home page has trouble appearing in mobile mode. When logging in for the first time in visitor mode, only the text appears on the slider and not the image behind it. You have to refresh the page for it to appear.

  Is this normal?

  #275151 Copied Theme version: 7.2.5 WooCommerce version: 5.0.0
  9 Answers
  

  abdouAllâh

  Participant

  February 18, 2021 at 22:44

  I tried to exclude lazy loading for this image in the smush plugin but that doesn’t change anything …

  #275152 Copied
  

  Olga Barlow

  Participant

  February 19, 2021 at 14:41

  Hello,

  We checked your site and don’t face the mentioned issue. Do you have this issue only if our theme is enabled or with the Storefront theme too?

  Regards

  #275284 Copied
  

  abdouAllâh

  Participant

  February 19, 2021 at 18:36

  Ok thank you…

  Have you checked it on mobile?

  Because in fact I noticed that on my smartphone this problem appears but on that of my wife which is much more recent …

  What is the Storefront theme?

  #275334 Copied
  

  Muhammad Zaki

  Participant

  February 19, 2021 at 19:43

  Hello!

  Can you please share the wp-admin details with us so we can look into the issue and help you fix it?

  Thank you!

  #275345 Copied
  

  abdouAllâh

  Participant

  February 20, 2021 at 23:49

  voici

  Please contact administrator
  for this information.

  #275545 Copied
  

  Muhammad Zaki

  Participant

  February 21, 2021 at 21:03

  Hello!

  We are sorry for the delay.

  I have checked the slider on the mobiles and it shows fine. Please see the below screenshot taken from the android device.
  https://share.getcloudapp.com/yAu6kdmg

  Can you please check on some other devices?

  Thank you!

  #275635 Copied
  

  abdouAllâh

  Participant

  February 21, 2021 at 21:09

  Thank you for your answers, but it happens even in dekstop version because last night I looked at my site in private browsing and the same thing happened. However, I just checked this problem just now by the same process and more …

  Have you changed anything?

  Maybe a cache or preloading problem with wp rocket …

  #275637 Copied
  

  Olga Barlow

  Participant

  February 22, 2021 at 14:11

  Hello,

  No, we did not change anything.

  Regards

  #275746 Copied
  

  abdouAllâh

  Participant

  February 22, 2021 at 16:19

  ok thanks you very much

  #275770 Copied
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