Slider problem - by abdouAllâh - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 4 years, 10 months ago ago by abdouAllâh

  • Avatar: abdouAllah
    abdouAllâh
    Participant
    February 18, 2021 at 22:42

    Hello,

    I have a problem: the slider on my home page has trouble appearing in mobile mode. When logging in for the first time in visitor mode, only the text appears on the slider and not the image behind it. You have to refresh the page for it to appear.

    Is this normal?

    9 Answers
    Avatar: abdouAllah
    abdouAllâh
    Participant
    February 18, 2021 at 22:44

    I tried to exclude lazy loading for this image in the smush plugin but that doesn’t change anything …

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2021 at 14:41

    Hello,

    We checked your site and don’t face the mentioned issue. Do you have this issue only if our theme is enabled or with the Storefront theme too?

    Regards

    Avatar: abdouAllah
    abdouAllâh
    Participant
    February 19, 2021 at 18:36

    Ok thank you…

    Have you checked it on mobile?

    Because in fact I noticed that on my smartphone this problem appears but on that of my wife which is much more recent …

    What is the Storefront theme?

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 19, 2021 at 19:43

    Hello!

    Can you please share the wp-admin details with us so we can look into the issue and help you fix it?

    Thank you!

    Avatar: abdouAllah
    abdouAllâh
    Participant
    February 20, 2021 at 23:49

    voici

    Please contact administrator
    for this information.
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 21, 2021 at 21:03

    Hello!

    We are sorry for the delay.

    I have checked the slider on the mobiles and it shows fine. Please see the below screenshot taken from the android device.
    https://share.getcloudapp.com/yAu6kdmg

    Can you please check on some other devices?

    Thank you!

    Avatar: abdouAllah
    abdouAllâh
    Participant
    February 21, 2021 at 21:09

    Thank you for your answers, but it happens even in dekstop version because last night I looked at my site in private browsing and the same thing happened. However, I just checked this problem just now by the same process and more …

    Have you changed anything?

    Maybe a cache or preloading problem with wp rocket …

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 14:11

    Hello,

    No, we did not change anything.

    Regards

    Avatar: abdouAllah
    abdouAllâh
    Participant
    February 22, 2021 at 16:19

    ok thanks you very much

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