Hello,
Thanks for contacting us.
1) Clear cache and check one more time.
Provide temporary wp-admin access and screenshots of the problem.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.
2) https://prnt.sc/u4gm0v https://prnt.sc/u4gm51
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