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Slider Disappears + 'Quick View' Button Stopped Working

This topic has 8 replies, 3 voices, and was last updated 9 years, 2 months ago ago by Robert Hall

rhymeandreason

Participant

February 10, 2015 at 01:23

Hello,

A couple of days ago, the slider on my homepage disappeared along with some of the settings for columns on the homepage. At the same time, the ‘quick view’ buttons on my shop pages no longer work (no product window pops-up when selected).

Nothing obvious was done to trigger this, so I updated WordPress, WooCommerce, the Royal theme and all necessary plugins, to see if it will fix the problem. This appeared to work temporarily, but upon waking-up this morning I found the slider missing once again and the ‘quick view’ buttons no longer working.

I’ve included my site and login-in details in the the Private Content section.

If you can please take a look, it would be most appreciated.

Kind Regards,

Dominic.

Please, contact administrator
for this information.

#40749 Copied

7 Answers

rhymeandreason

Participant

February 10, 2015 at 01:28

Also on the homepage, I have text that triggers a modal box (newsletter sign-up), which no longer launches when clicked. All these problems occurred at the same time.

#40750 Copied

Robert Hall

Support staff

February 10, 2015 at 08:58

Hello,

You’re using old plugins versions.
You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#40773 Copied

rhymeandreason

Participant

February 10, 2015 at 09:33

I’ve just made a point of downloading and reinstalling these plugins and the problem persists. It does not seem to make a difference.

#40793 Copied

Eva Kemp

Support staff

February 10, 2015 at 14:23

Hello,

I’ve deactivated other 3rd-party plugins and slider and “quick view” button are working now.
Please clear browser cache and check yourself.
You can activate the plugins one by one to find out what was causing the issue.

Thank you.
Regards,
Eva Kemp.

#40883 Copied

Robert Hall

Support staff

February 10, 2015 at 14:26

Hello,

The problem causes SimpleJPEGQuality plugin. Please disable it and slider will work.

Regards,
Robert Hall.

#40884 Copied

rhymeandreason

Participant

February 10, 2015 at 14:30

Thank you!

#40885 Copied

Robert Hall

Support staff

February 10, 2015 at 14:31

You’re welcome!

Regards,
Robert Hall.

#40887 Copied
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Slider Disappears + 'Quick View' Button Stopped Working

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