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Slider crashed after theme and plugin update

This topic has 7 replies, 2 voices, and was last updated 2 weeks, 2 days ago ago by diderino

  • Avatar: diderino
    diderino
    Participant
    May 22, 2025 at 07:30

    please check the imgae attached

    Files is visible for topic creator and
    support staff only.
    #445128 Copied
    6 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 22, 2025 at 11:40

    Dear @diderino,

    We hope this message finds you well.

    Could you kindly review the following response: https://www.8theme.com/topic/hero-slider-broke-doesnt-load-full-width-until-browser-gets-resized/#post-444995 and try implementing the suggested solution?

    If the issue persists or the solution does not resolve your specific case, we would appreciate it if you could provide us with temporary wp-admin and FTP access to your website. This will allow us to investigate the matter further and apply a tailored fix for your situation.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #445151 Copied
    Avatar: diderino
    diderino
    Participant
    May 22, 2025 at 12:04

    Login in private content area

    Please contact administrator
    for this information.
    #445163 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 22, 2025 at 12:31

    Dear @diderino,

    We hope this message finds you well.

    Kindly check the issue now. We have successfully installed and activated patch #94142586. You may view a screenshot of the update here: https://prnt.sc/RgVM0Rdgn0-R.

    For more information regarding the XStore Patcher and how to use it, please refer to the following documentation:
    https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

    Should you have any further questions or require assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #445167 Copied
    Avatar: diderino
    diderino
    Participant
    May 22, 2025 at 13:13

    the cut slider is still there

    #445172 Copied
    Avatar: diderino
    diderino
    Participant
    May 22, 2025 at 13:17

    now it´s working

    #445173 Copied
    Avatar: diderino
    diderino
    Participant
    May 22, 2025 at 13:17

    Thanks for the support! My topic “Slider crashed after theme and plugin update” has been successfully resolved.

    #445174 Copied
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The issue related to '‘Slider crashed after theme and plugin update’' has been successfully resolved, and the topic is now closed for further responses

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