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Slider banner image is cut off after loading

This topic has 7 replies, 2 voices, and was last updated 3 weeks ago ago by Sadrettin

  • Avatar: Sadrettin
    Sadrettin
    Participant
    May 22, 2025 at 09:04

    Hello,

    I’m experiencing an issue with the homepage slider/banner on my website using your theme. Initially, the image loads correctly, but after a second it becomes cropped or cut off visually. This affects the display on both desktop and mobile.

    Files is visible for topic creator and
    support staff only.
    #445137 Copied
    6 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 22, 2025 at 11:40

    Dear @Sadrettin,

    We hope this message finds you well.

    Could you kindly review the following response: https://www.8theme.com/topic/hero-slider-broke-doesnt-load-full-width-until-browser-gets-resized/#post-444995 and try implementing the suggested solution?

    If the issue persists or the solution does not resolve your specific case, we would appreciate it if you could provide us with temporary wp-admin and FTP access to your website. This will allow us to investigate the matter further and apply a tailored fix for your situation.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #445150 Copied
    Avatar: Sadrettin
    Sadrettin
    Participant
    May 22, 2025 at 12:51

    Dear Support Team,

    Thank you for your reply.

    I have tried the solution provided in the post #444995, but unfortunately it did not solve the issue in my case.

    To help you investigate further, I am providing you with temporary access credentials below:

    Please contact administrator
    for this information.
    #445169 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 22, 2025 at 13:39

    Dear @Sadrettin,

    We hope this message finds you well.

    In this case, we kindly recommend updating your theme to the latest version. Once the update is complete, please proceed to install patch #94142586, which was released a few hours ago. This patch addresses and resolves the issue you are currently experiencing.

    For your reference, you may find additional details in the following forum post:
    https://www.8theme.com/topic/slider-crashed-after-theme-and-plugin-update/#post-445167

    Should you have any further questions or require assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #445178 Copied
    Avatar: Sadrettin
    Sadrettin
    Participant
    May 22, 2025 at 17:08

    I downloaded the new version and the same problem persists.

    Files is visible for topic creator and
    support staff only.
    #445199 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 23, 2025 at 07:09

    Dear @Sadrettin,

    We kindly ask you to clear your browser cache as well as the cache of any plugins you may be using, and then check the issue again. Additionally, we would appreciate it if you could provide us with a video demonstrating the problem, as we have tested your website and did not encounter any issues. Please see our test result here: https://gyazo.com/9532f27192e2cc5e21aa8f2ccdb24821.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #445221 Copied
    Avatar: Sadrettin
    Sadrettin
    Participant
    May 23, 2025 at 11:16

    The problem has been solved. Thank you very much. Thank you for your interest and attention.

    #445249 Copied
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The issue related to '‘Slider banner image is cut off after loading’' has been successfully resolved, and the topic is now closed for further responses

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