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  Enrico Dalli Pullicino

  Participant

  August 20, 2020 at 11:46

  Hello,

  I am trying to configure a sizing guide using a static block.
  I have used tabs as elements in my sizing guide.

  This is the static block: https://dalpu.com/staticblocks/size-guide/
  To view the static block through the single product page, go to this URL: https://dalpu.com/product/guess-willow-w0822l2-ladies-watch/#1597918624795-6dcfb570-2775 and select “Sizing Guide” just under the product title.

  As you can see, when selecting the “Sizing Guide” from the single product page, the static block is not showing correctly. The tabs are not changing, and the information contained within the tabs is not being displayed.

  How do we fix this?

  #248679 Copied Theme version: 6.3.9 WooCommerce version: 4.4.0
  8 Answers
  

  Olga Barlow

  Participant

  August 20, 2020 at 13:54

  Hello,

  I suppose it’s related to tabs script calling. Size guide content appears using Ajax but WPBakery calls the scripts only if the element already added to the page content.
  Provide us with temporary WP Dashboard and FTP access to you site and our developers will check if it’s possible to call the necessary WPBakery script for the Size guide popup.

  Regards

  #248699 Copied
  

  Enrico Dalli Pullicino

  Participant

  August 20, 2020 at 14:52

  Please find details in the private content area.

  Please contact administrator
  for this information.

  #248703 Copied
  

  Olga Barlow

  Participant

  August 20, 2020 at 15:09

  Hello,

  Thank you. Could you, please, give our user admin permissions? Because we can see only frontend http://prntscr.com/u2wagg and don’t have access to backend.

  Regards

  #248709 Copied
  

  Enrico Dalli Pullicino

  Participant

  August 20, 2020 at 16:56

  Done. Should be OK now.
  Apologies, mistake on my end.

  #248726 Copied
  

  Rose Tyler

  Support staff

  August 22, 2020 at 09:04

  Hello,

  Thanks for the reply.
  This question was passed to our technician team.
  Please be patient and do not change access.

  Regards

  #248860 Copied
  

  Rose Tyler

  Support staff

  August 22, 2020 at 10:03

  Fixed. Please clear cache and check now.

  Regards

  #248871 Copied
  

  Enrico Dalli Pullicino

  Participant

  August 24, 2020 at 10:26

  Excellent. Thank you. Can you communicate what the solution was please?

  #249043 Copied
  

  Rose Tyler

  Support staff

  August 25, 2020 at 08:33

  You’re welcome!
  Changes were done in scripts. The fix will be included in the next theme update also.

  Regards

  #249133 Copied
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