SIZE IMAGE PRODUCT CROPS AUTOMATICALLY in XTORE THEME – ORGANIC TEMPLATE

This topic has 4 replies, 2 voices, and was last updated 5 years, 9 months ago ago by Rose Tyler

  • Avatar: BIOTESA
    BIOTESA
    Participant
    June 20, 2018 at 21:55

    I have a problem with the image size in the organic themplate from Xstore theme.
    When add a new product, the image on the catalogue shows a square-cropped image (aprox 300×300 px) and my original image size is 650×850 px (the same than “product baseholder” template image. In the catalogue size must be 229×300 px.

    I´ve used two configurations:

    1.- In wordpress menú -> Settings -> Media -> (set max and min size and unmark crop option)
    2.- In Theme config -> woocommerce -> Product image -> (Set principal and thumbnail size)-> Select No crop option “images shows in upload aspect” -> Then click on Publish button and appears a message that says: “Something go wrong. Wait a few minutes and try again”.

    After changes, I use “regenerate thumbnail” plug in, but nothings change.

    Wordpress version: 4.9.6
    Theme Version: 4.27
    Woocommerce Version: 3.4.3

    Hope your answer. Greetings.

    *I speak spanish, not so much english and my configurations are in spanish, so most of the words showned here are translated*

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2018 at 10:34

    Hello,

    Please read our documentation https://xstore.helpscoutdocs.com/article/89-product-images

    Regards

    Avatar: BIOTESA
    BIOTESA
    Participant
    June 21, 2018 at 20:45

    I´ve solved this, the problem is in the theme.
    Using the process that you had mentioned, when I click on Publish button still appearing the message that says: “Something go wrong. Wait a few minutes and try again”.
    Changing the theme, and doing that same process don´t show the message and make the changes, use thumbnails regenerator and and have to return to the original theme.

    Now, the little issue is that I have to refresh the product page to show the image in hd, whit this change the catalogue image quality and show the correct definition.

    ¿Any solution or comment for this?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2018 at 09:01

    Hello,

    Please provide us with temporary wp-admin access so we can take a closer look.

    Regards

  • Viewing 4 results - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.Log in/Sign up

Helpful Topics

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.