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Size Guide Image – How & where is it supposed to display?

This topic has 15 replies, 3 voices, and was last updated 8 years, 11 months ago ago by Robert Hall

  • Avatar: jjsparx
    jjsparx
    Participant
    May 19, 2015 at 18:55

    I keep updating the image for the size guide within a variable product I am creating, but it doesn’t appear anywhere and when I go back into the product it isn’t there and I have to re-upload.

    Where should it appear, how do I make it visible for the variable product I am working on?

    Many thanks,

    Jamie

    #64834 Copied Theme version: 1.7.1
    14 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    May 19, 2015 at 19:17

    Hello,

    Please give us access to wp-admin panel and provide with the link to size guide image.

    Thank you.
    Regards,
    Eva Kemp.

    #64840 Copied
    Avatar: jjsparx
    jjsparx
    Participant
    May 19, 2015 at 20:18

    I have included the details in the private content.

    Please, contact administrator
    for this information.
    #64847 Copied
    Avatar: jjsparx
    jjsparx
    Participant
    May 20, 2015 at 00:40

    OK, another issue that seems to be related.

    If I add anything in the “Short Description” field and update, that also disappears and doesn’t save what I’ve put in there.

    Same as the size guide image, I upload it, set it, then hit “Update” and when I go to the product on the front end, or back end, it’s gone again.

    Something’s not saving the changes I’ve made in those 2 areas.

    Please update on this ASAP as the site needs to be finished by Friday.

    Many thanks,

    Jamie

    #64864 Copied
    Avatar: jjsparx
    jjsparx
    Participant
    May 20, 2015 at 00:52

    Another update – I have just added the size chart in exactly the same way to a sample product that came with the theme (product ID 14800) – it works fine. So it’s something either to do with the way I have set up this new product, or the fact it’s a variable product.

    Also I would like to add an icon next to the “SIZE GUIDE” link and make it normal case “Size Guide” so it matches the “Add to Wishlist” and “Email to a Friend” links further down.

    Really need both the short description and size guide to work with variables.

    Many thanks,

    Jamie

    #64865 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    May 20, 2015 at 09:28

    Hello,

    The problem may be caused by old plugins versions you use. There may be some conflict because of them. So please update the required plugins https://www.8theme.com/download-plugins/ .

    Thank you.
    Regards,
    Eva Kemp.

    #64917 Copied
    Avatar: jjsparx
    jjsparx
    Participant
    May 20, 2015 at 12:31

    As suspected (and indicated by the fact this is working on another product), updating the plugins etc has not resolved this issue. The only file I can’t update is the woocommrce cart.php which I need from you.

    Please can you actually take a look at this and find out why my short description and size guide are not showing on the product I have edited.

    Many thanks,

    Jamie

    #64972 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    May 20, 2015 at 12:43

    Hello,

    Please give us FTP access.

    Thank you.
    Regards,
    Eva Kemp.

    #64976 Copied
    Avatar: jjsparx
    jjsparx
    Participant
    May 20, 2015 at 12:44

    Right, I have gone through this again and it definitely appears to be an issue with variable products – if you do the same (add short description, add size guide) to a single product it saves and updates on the front end. If you do this on a variable product it doesn’t save and doesn’t update.

    Need this resolved ASAP as every single product I am listing is a variable product and if I can’t have a short description at the top and a sizing guide, it renders the site useless.

    Many thanks,

    Jamie

    #64977 Copied
    Avatar: jjsparx
    jjsparx
    Participant
    May 20, 2015 at 12:47

    FTP Access in private content.

    Please, contact administrator
    for this information.
    #64979 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    May 20, 2015 at 16:11

    Hello,

    Short description can’t be added for variable product with default WordPress theme too.
    You can check it yourself.
    You need contact Woocommerce support team to investigate this issue.

    Thank you.
    Regards,
    Eva Kemp.

    #65023 Copied
    Avatar: jjsparx
    jjsparx
    Participant
    May 20, 2015 at 16:42

    OK, I will ask them to update this as it doesn’t make any sense why it would work with a single product and not a variable.

    Also what about the size guide?

    It seems to be more of a bug than a feature. Not very useful.

    Jamie

    #65031 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    May 20, 2015 at 17:10

    Hello,

    At first you need resolve the issue with Woocommerce, after that the problem with size guide should be resolved as well.

    Thank you.
    Regards,
    Eva Kemp.

    #65039 Copied
    Avatar: jjsparx
    jjsparx
    Participant
    May 21, 2015 at 10:32

    I have resolved this problem by creating a php.ini file and putting in the root of my wordpress install.

    Add this line to your php.ini file:

    max_input_vars = 3000;

    The default was set to 1000 and limited the amount of variations I had created.

    #65199 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    May 21, 2015 at 10:41

    Hello,

    We’re glad to hear it.
    If you have any questions feel free to contact us.

    Have a good day!

    Regards,
    Robert Hall.

    #65203 Copied

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