Return to previous page

Topic: Site shows blank

faisaljanjua

Participant

October 19, 2015 11:42 am

Hi
I get the complain, some time the website load with blank white page.
and after couple of refresh then show the actual website.

Can you check this matter, Its very important.

Thanks

Content is visible for topic creator and
support staff only.

#94743 copied to clipboard

Like

Stan Russell

Participant

October 19, 2015 12:35 pm

Hello faisaljanjua,

we have checked your site in different browsers and it was loaded correct from first attempt every time. Does this error still appear for you?

Regards,
Stan Russell.

#94756 copied to clipboard

Like

faisaljanjua

Participant

October 20, 2015 7:10 am

yes, can you check in mobile especially in iphone

#94934 copied to clipboard

Like

Jack Richardson

Support staff

October 20, 2015 7:50 am

Hello,

Please update the theme to the latest version 2.3.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins http://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#94956 copied to clipboard

Like

Stan Russell

Participant

October 20, 2015 7:53 am

Hello faisaljanjua,

we have tested your site on laptop and Samsung Wave phone and it loaded correct from first try. Please show us on screenshot when it loads only as blank page and specify what browser and operating system you are using? Any additional information may help.

Regards,
Stan Russell.

#94957 copied to clipboard

Like