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Topic: SITE REVERTED BACK TO DEMO THEME!

Tagged: demo, royal, Wordpress

VivaLaJam26

Participant

January 27, 2015 2:01 pm

Hi there,

I’ve been using the Royal theme with the engineer demo for about a week, it’s been great and allowed me to make so many changes.

However, for some reason today the site reverted back to the demo colour scheme. In the settings, the colours, logo and layout are all the same as they were before, even the header has somehow changed.

It seemed to have changed when adding a footer and the widgets within it. Not sure how it affected the whole thing.

I’m in dire need of a solution asap, no idea what has happened, I’ve attached the site and login details to help devs as much as possible.

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Eva Kemp

Support staff

January 27, 2015 3:23 pm

Hello,

We recommend you to contact your host and ask them to restore the site files and database for the date when your site worked well.

Thank you.
Regards,
Eva Kemp.

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VivaLaJam26

Participant

January 27, 2015 3:41 pm

Come on, surely there is some help you can give to at least point me in the right direction?

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Eva Kemp

Support staff

January 27, 2015 4:02 pm

Hello,

Sorry, but we can’t know what caused the issue.
At first you should check error logs with your host.
Also the best way to resolve it is to restore the site and database from back up.

Please take our apologies.

Thank you.
Regards,
Eva Kemp.

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VivaLaJam26

Participant

January 27, 2015 5:16 pm

I’ve deleted the theme, removed the settings and plugins.

Reinstalled it, but it’s still cocked up, thoughts?

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Eva Kemp

Support staff

January 27, 2015 5:58 pm

Hello,

Could you please clarify your question?
Why did you reinstall the theme if you could restore it from the back up?
As I see your Home page is working fine.

Thank you.
Regards,
Eva Kemp.

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VivaLaJam26

Participant

January 27, 2015 6:22 pm

I couldn’t restore, last back up I had was done a while ago, this is obviously something I need to sort out.

I seemed to have got 90% of the content back now, however the “visual composer” isn’t working for “pages” anymore. It’t not turned off in the settings, I have the option to click it when viewing a page in the dashboard, however it doesn’t do anything.

Any help at all? :-/

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Eva Kemp

Support staff

January 27, 2015 6:32 pm

Hello,

I’ve checked Visual Composer editor and it’s working fine and the elements are available for editing:
http://imgur.com/mDOOx6t

Please clear your browser cache and check again or check it with other browser.

Thank you.
Regards,
Eva Kemp.

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VivaLaJam26

Participant

January 28, 2015 10:03 am

Awesome, thank you for the help, not sure why it wasn’t showing for me. :-/

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Stan Russell

Participant

January 28, 2015 12:01 pm

Hello,

is your problem solved?

Regards,
Stan Russell.

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VivaLaJam26

Participant

January 30, 2015 1:02 pm

Just an update:

It turns out that a instagram plug in seems to cause the site to revert back to the demo version.

I’ve just tested it a couple of times and can confirm that the “minimalist instagram Widget” causes changes done to the site to revert back to the original demo version, once the plugin has been deactivated then it’s fine.

Not sure what is going on there though :-/

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Eva Kemp

Support staff

January 30, 2015 1:58 pm

Hello,

You may contact plugin author concerning this issue and ask them to investigate the problem with this plugin.

Regards,
Eva Kemp.

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