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Site registration not working – how do I resolve this issue?

This topic has 5 replies, 3 voices, and was last updated 3 weeks, 2 days ago ago by Tony Rodriguez

HUSSTLE

Participant

February 18, 2026 at 17:16

I cannot seem to get the site registration to work The forgot passwords works, but not registration. I have the settings enable to allow registration by anyone and they are set as a customer.

Please, contact administrator
for this information.

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4 Answers

Ayan Rahman

Support staff

February 19, 2026 at 10:00

Hi,

Thank you for reaching out to us.

Please make sure that the registration settings are correctly set in WooCommerce → Settings → Accounts & Privacy and that the registration form is enabled on the “My Account” page. Also, check if any third-party plugins or custom code might be interfering with the registration process.
Additionally, read this article – https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance — Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

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HUSSTLE

Participant

February 19, 2026 at 14:32

I have isolated the plugin conflict.

As always; WONDEFRUL HELP AND SUPPORT !

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HUSSTLE

Participant

February 19, 2026 at 14:32

Thanks for the support! My topic “Site registration not working – how do I resolve this issue?” has been successfully resolved.

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Tony Rodriguez

Support staff

February 19, 2026 at 14:32

Dear HUSSTLE,

Thanks for being part of our WordPress & WooCommerce community!

We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

Leave Feedback →
(takes less than a minute)

Together, we’re shaping a better WooCommerce experience for everyone.

Topic closed.
The 8Theme Team

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Site registration not working – how do I resolve this issue?

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