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Site Randomly Reverted to Theme Defaults

This topic has 16 replies, 6 voices, and was last updated 9 years ago ago by Robert Hall

bgirer

Participant

April 9, 2015 at 05:23

My site has randomly reverted to the default header, footer, logo and favicon settings and I’m not sure why. I’m not sure what triggered this change; I made changes to the navigation earlier today – roughly 8 hours ago – but this problem just arose without any obvious reason why.

I’ve checked the Theme Options – my custom header, footer, logo and favicon settings appear to still be intact, but this is not the case on the front-end. I’ve tried re-saving the theme options, but that did not result in any changes either.

My site is currently live, so this is a problem that needs to be resolved immediately. I’m going to continue to try to work it out, and will comment any updates. I will offer FTP or WP Dashboard credentials when I get a response.

#55806 Copied

15 Answers

Stan Russell

Participant

April 9, 2015 at 07:17

Hello,
please provide us with admin and FTP credentials for your site in private content. In addition please check does your server have caching/backup option enabled.

Regards,
Stan Russell.

#55812 Copied

bgirer

Participant

April 9, 2015 at 07:33

Thanks for getting back to me. Credentials are in private content.

Just to give you an update, I’ve been hacking together a quick-fix to make the site presentable, so you won’t see this issue on all pages. I’ve also edited the child theme’s style.css to quiz-fix some of the style issues. I’m giving you a good page to test things out on in the private content as well.

I’ll look into caching/backup on my server and get back to you.

Please, contact administrator
for this information.

#55822 Copied

bgirer

Participant

April 9, 2015 at 07:55

Can’t find any information on caching/backup on my server…

Please, contact administrator
for this information.

#55829 Copied

Eva Kemp

Support staff

April 9, 2015 at 09:28

Hello,

Please provide us with the correct wp-admin url as now we’re getting a blank page.

Thank you.
Regards,
Eva Kemp.

#55877 Copied

bgirer

Participant

April 9, 2015 at 18:18

In private content

Please, contact administrator
for this information.

#56067 Copied

stiefelmann

Participant

April 9, 2015 at 21:09

That is exactly what happening to me…

Please, contact administrator
for this information.

#56092 Copied Theme version: 1.4 WooCommerce version: 2.3.7

Eva Kemp

Support staff

April 10, 2015 at 09:39

Hello @stiefelmann,

You’ve been replied in the other topic.
Please check.

Regards,
Eva Kemp.

#56151 Copied

Eva Kemp

Support staff

April 10, 2015 at 09:41

Hello @bgirer,

Do you have any restrictions enabled on a server where your site is hosted?
When logged in wp-admin panel redirects to a blank page.
Please give us permissions to access admin panel.

Thank you.
Regards,
Eva Kemp.

#56154 Copied

stiefelmann

Participant

April 10, 2015 at 13:49

Hello Eva,

I have no restrictions enabled on the server.
And I have other users that were able to login as well.
Please help the issue has become urgent… as there is a big promotion running today.

Please, contact administrator
for this information.

#56214 Copied

stiefelmann

Participant

April 10, 2015 at 14:15

Eva See my comments below…

Please, contact administrator
for this information.

#56219 Copied

Brian Johnson

Member

April 10, 2015 at 14:18

Hello @stiefelmann,

If you check the previous post attentively you’ll see that it was addressed to the client @bgirer.

I have enabled logo from fixed header variant. Please check 3rd-party plugins as some of them are causing the issue. You can disable them one by one to find the one which causes the problem.

With best regards
Brian Johnson

#56220 Copied

bgirer

Participant

April 10, 2015 at 20:19

I’ve edited the permissions for the WP Admin login that I provided, it should work now using the same credentials I supplied earlier.

EDIT: Brian, I just saw your message. It seems that the problem has been resolved – logo, favicons and fixed headers are back to normal – should I still check my plugins one by one? Do you think this issue will recur because of one of my plugins?

#56291 Copied

Eva Kemp

Support staff

April 10, 2015 at 21:35

Hello @bgirer,

So is your issue resolved?
If it is you don’t need to disable plugins.

Thank you.
Regards,
Eva Kemp.

#56296 Copied

bgirer

Participant

April 10, 2015 at 23:23

It appears the issue is resolved. Thank you!

#56305 Copied

Robert Hall

Support staff

April 11, 2015 at 06:57

Hello,

You’re welcome!

Regards,
Robert Hall.

#56318 Copied
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