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Site not working completely (menus opening, images loading) on Mobile devices?

This topic has 2 replies, 2 voices, and was last updated 8 years, 9 months ago ago by Eva Kemp

rawlsenterprises

Participant

July 30, 2015 at 19:39

I have disabled ALL plugins and it continues so it seems to be the theme.
Occasionally, not 100% of the time, but often, the site will not show up and load on mobile devices like an iPhone 6 using Safari browser.

It seems to be a javascript error because the menu won’t show, nor will the revolution slider on the front page and most all images are broken.

I disabled “responsiveness” in the theme options and the problem still occurs in the full site view on iPhone. Where as the menus do not work. Images are broken and do not come up.

This began ever since I did a recent theme update.

Please, contact administrator
for this information.

#77921 Copied

1 Answer

Eva Kemp

Support staff

July 31, 2015 at 11:12

Hello,

You’re using old theme version.
Please update the theme to the latest version 2.8.1 and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Regards,
Eva Kemp.

#77985 Copied
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