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Site not visible and does not load! - by Maltese William

This topic has 7 replies, 3 voices, and was last updated 5 years ago ago by Maltese William

Maltese William

Participant

November 22, 2020 at 16:31

Situation no longer tolerable.

I consider myself a patient, civilized and sensible person.
But I am receiving several negative feedbacks on the site, from suppliers, customers and friends, on the NON VISIBILITY of the site and the fact that it does not load either on a pc or on a smartphone!

What do we have to do? I am in the process of opening business!
The site must be both usable and fast!
I have a high-level server, so the problems lie elsewhere.

I would appreciate more detailed feedback from you.
Grazei.

William

#260720 Copied Theme version: 7 WooCommerce version: 4.5.1

6 Answers

Rose Tyler

Support staff

November 22, 2020 at 16:58

Hello,

Take my apologies, I can’t answer all your questions, right now. Our technicians team is not available during the weekend. From tomorrow we will be able to take a closer look at all your topics on the forum and help. Please be patient. I hope for your understanding.
As for me, the site can be visible on computer and mobile – https://prnt.sc/vnv3f3 https://prnt.sc/vnv482 (chrome and safari browsers), maybe there is a cache, please try to clear it on your devices.

Regards

#260728 Copied

Maltese William

Participant

November 22, 2020 at 17:36

It is not the cache.
I sent detailed fact sheets of what’s wrong with testing the site on GTMetrix and Speed Insight. Both of them give a lot of errors.
I will wait for tomorrow and hope the technicians solve the problem.

However, if I say that I with 4 devices, collaborators who are external, suppliers who are external, and friends who are external tell me that the site is not seen and does not load, THE SITE IS NOT SEEN AND DOES NOT LOAD.

See you tomorrow.

William

#260734 Copied

Olga Barlow

Participant

November 23, 2020 at 17:36

Hello,

We were able to improve the speed results a little bit:
Before https://gtmetrix.com/reports/www.petphotowall.com/wKePhzYI/
After https://gtmetrix.com/reports/www.petphotowall.com/yy1Koirg/
But check the list of enabled plugins and turn off the plugins that you don’t use. Third-party plugins that you keep enabled call a lot of additional scripts that also slows down the site.

Regards

#260871 Copied

Maltese William

Participant

November 23, 2020 at 17:45

https://prnt.sc/vok1h9

I do not think.

#260878 Copied

Olga Barlow

Participant

November 23, 2020 at 18:06

Hello,

Take our apologies but we don’t have any other options to speed it up. We can only offer you refund.

Regards

#260886 Copied

Maltese William

Participant

November 23, 2020 at 18:13

Trust me, I’m sorry.
Also because now both you and Rose have become family.
Eheheh … I try not to make a drama out of it.

I’ll have to find a new theme right away and start over.
I accept the refund and will still leave positive reviews for what you have done.

A greeting
William

#260887 Copied
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