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Site missing content after Visual Composer Update

This topic has 10 replies, 4 voices, and was last updated 8 years, 6 months ago ago by Stan Russell

Inactive

October 14, 2015 at 00:00

Hello,

I’ve updated by Visual Composer plugin as per the Envato email from last week, but since then, all the content where I’ve used the Visual Composer does not show up online. It is still there in the backend pages and posts, but does not show up online.

I feel like I’ve overlooked something simple, that should be an easy fix! I hope you can help, thank you!

#93724 Copied Theme version: 2.2

9 Answers

Stan Russell

Participant

October 14, 2015 at 07:52

Hello Illolab,

please provide us with admin credentials for your site in private content. We will check this issue.

Regards,
Stan Russell.

#93742 Copied

Inactive

October 14, 2015 at 17:46

Hi Stan,
Much appreciated.

Cheers

Please, contact administrator
for this information.

#93935 Copied

Robert Hall

Support staff

October 14, 2015 at 17:58

Hello,

You’re using old theme version. Please update to the latest.
Don’t forget to make backup of the site before update.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

#93939 Copied

Inactive

October 14, 2015 at 19:46

Hi Robert,

Thanks for the video! I’ve updated to Legenda 2.9.2.
The issue persists as before.

Perhaps you can check in, poke around and let me know if something else is amiss.

Thank you!

#93976 Copied

Robert Hall

Support staff

October 14, 2015 at 20:06

Hello,

Please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#93979 Copied

Inactive

October 14, 2015 at 23:23

Thanks Robert,
Will do.
Much appreciated.

Please, contact administrator
for this information.

#94007 Copied

Eva Kemp

Support staff

October 15, 2015 at 10:03

Hello,

The reason is you’re using outdated elements of Visual Composer plugin:
http://storage5.static.itmages.com/i/15/1015/h_1444899726_1948053_66c89f5948.png
As you’ve updated the plugin you have to recreate elements on your pages (only those that are outdated).
Please try it.

Regards,
Eva Kemp.

#94091 Copied

Inactive

October 15, 2015 at 18:29

Hi Eva,

Thanks for the tip! This seems to solve most of my issues. I’ve deleted the elements using outdated features and that does the trick. It’s also worth noting that any elements that use the CSS Animation option also seem to cause conflicts. If I remove that feature, then all the elements appear fine. I’m not bothered by the loss of the CSS Animation, so removing it is fine.

Thanks again!

#94275 Copied

Stan Russell

Participant

October 16, 2015 at 07:24

Hello Illolab,

is your problem solved now?

Regards,
Stan Russell.

#94299 Copied
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