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Site is showing few days old cached version of home page when not logged in

This topic has 3 replies, 3 voices, and was last updated 1 years, 1 months ago ago by Andrew Mitchell

Jegadesh A

Participant

November 15, 2024 at 17:46

Site is showing few days old cached version of home page when not logged in. All caching plugins are deactivated and caching option in hosting side also disabled. But still I see the old home page.

When I login it shows the latest version of the home page. As soon as I logoff, it shows the old version. This happens in all devices/browsers.

Also when i run Google page speed, it also takes the old version of the home page.

Please, contact administrator
for this information.

#423707 Copied Theme version: 9.4.4

2 Answers

Tony Rodriguez

Support staff

November 16, 2024 at 12:09

Hello, @Jegadesh A,

Thank you for contacting us and for using XStore.

To assist in resolving the issue you are experiencing, we kindly recommend the following steps:

1. It appears that the issue may be related to caching. We suggest reaching out to your service provider and requesting them to disable the server cache (NitroPack) and completely flush the server cache.

2. For your reference, we have provided an image in the private content area.

3. After the above steps are completed, please clear your browser cache and check the issue again.

If the changes appear correctly in the Customizer but not on the live site, it is likely a cache issue. Ensuring that it functions correctly in the Customizer should reflect the same on the front end.

We trust that these steps will help resolve the matter. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#423773 Copied

Andrew Mitchell

Support staff

November 19, 2024 at 06:53

Dear Jegadesh A,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#424085 Copied
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Site is showing few days old cached version of home page when not logged in

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