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Topic: Site is not loading

Tagged: woocommerce issue

Tobio

Participant

November 30, 2015 12:04 am

Hello,

I have a Shop running with 15.000 products.
After uploading the products, my page is not showing anything anymore.

When using the standard theme, I can acsess the page.
Site URL: hidden
Theme version: 2.3
WooCommerce version: 4.3.1

Content is visible for topic creator and
support staff only.

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Stan Russell

Participant

November 30, 2015 9:51 am

Hello Tobio,

please ask your host provider to increase PHP ‘memory_limit’ value to 256M.

Regards,
Stan Russell.

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Tobio

Participant

November 30, 2015 3:20 pm

Hi,

I have increased the PHP ‘memory_limit’ to 256 but the site is still not loading.

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Stan Russell

Participant

November 30, 2015 5:47 pm

Hello Tobio,

please provide us with FTP credentials for your site in private content. We will try to find what is causing problems.

Regards,
Stan Russell.

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Tobio

Participant

November 30, 2015 6:16 pm

Ok,
see attached the ftp credentials

Content is visible for topic creator and
support staff only.

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Eva Kemp

Support staff

November 30, 2015 8:31 pm

Hello,

I’ve set memory_limit value in your php.ini file. Please check your site now and clear browser cache before.

Regards,
Eva Kemp.

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Tobio

Participant

November 30, 2015 8:52 pm

Hello,

okay the site is working, but the product pages are not working.
When clicking on a product I get an 404 error. All the prodcuts are there in the backend.

Thanks
Tobi

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Eva Kemp

Support staff

November 30, 2015 8:57 pm

Hello,

I’ve resaved Permalinks settings. Please check product pages now.

Regards,
Eva Kemp.

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Tobio

Participant

November 30, 2015 9:00 pm

Hi 8theme!

I have to say THANK YOU VERY MUCH! Great Support!
You helped me a lot!!!!

PS: Can you please tell me how you did resaving my permalinks?
Where is the option in Worpdress?

THANKS A LOT!

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Eva Kemp

Support staff

November 30, 2015 9:11 pm

Hello,

You’re welcome.

The option is located in wp-admin panel > Settings > Permalinks, I just clicked “Save” button.

Regards,
Eva Kemp.

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