Site ERROR When click an item from the Home

This topic has 2 replies, 2 voices, and was last updated 4 months ago ago by Alex Carter

  • Avatar: WEBS R US
    WEBS R US
    Participant
    August 13, 2025 at 08:32

    We are in the process of adding items to the WooCommerce and upon clicking an item from the Home page , there is a weird window showing up with following message.

    Site is hosted with AWS –

    https://13.236.187.221

    “Something big is brewing! Our store is in the works and will be launching soon!

    There has been a critical error on this website.

    Learn more about troubleshooting WordPress.

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 13, 2025 at 08:58

    Hello,

    Thank you for reaching out to us.

    1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

    2/ Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

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