• 

  Ivan

  Participant

  October 23, 2020 at 14:02

  Hello,

  I have bought XStore theme here https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546

  I am using WordPress v5.5.1 with WooCommerce v4.6.1 and XStore theem v7.0.2

  website doesn’t open on apple mobile devices (iPhone, iPad, etc.)

  you can check it here:
  lambdatest.com

  Please release bug fix for this ASAP

  NOW I HAVE BIG PROBLEM , THEME DONT WORK ON IPHONE

  #256256 Copied Theme version: 7.0.2 WooCommerce version: 4.6.1

  5 Answers

  

  Rose Tyler

  Support staff

  October 23, 2020 at 14:39

  Hello,

  Do you have this problem when a default theme is activated on the site?

  Regards

  #256265 Copied
  

  Ivan

  Participant

  October 23, 2020 at 14:44

  I didn’t have problem with WordPress default Twenty Twenty theme
  after I have installed XStore theme
  it doesn’t work with iPhone
  please fix this problem

  #256267 Copied
  

  Rose Tyler

  Support staff

  October 23, 2020 at 14:46

  Please provide us with temporary wp-admin and FTP access + server error log.
  Check if our demo works – https://xstore.8theme.com/

  Regards

  #256268 Copied
  

  Ivan

  Participant

  October 23, 2020 at 14:53

  “I don’t have iPhone, and I have used all free minutes on lambdatest.com
  my clients that have iPhone have reported my website doesn’t work
  so you can open free account on lambdatest.com
  and test it yourself

  Please contact administrator
  for this information.

  #256269 Copied
  

  Rose Tyler

  Support staff

  October 23, 2020 at 15:40

  Try to follow this article – https://walnuthilldesign.com/websites-not-working-on-safari-after-enabling-http2/
  Let us know the result.

  Regards

  #256272 Copied