Theme does't work on iPhone - by Ivan

This topic has 6 replies, 2 voices, and was last updated 3 years, 5 months ago ago by Rose Tyler

  • Avatar: Ivan
    Ivan
    Participant
    October 23, 2020 at 14:02

    Hello,

    I have bought XStore theme here https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546

    I am using WordPress v5.5.1 with WooCommerce v4.6.1 and XStore theem v7.0.2

    website doesn’t open on apple mobile devices (iPhone, iPad, etc.)

    you can check it here:
    lambdatest.com

    Please release bug fix for this ASAP

    NOW I HAVE BIG PROBLEM , THEME DONT WORK ON IPHONE

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2020 at 14:39

    Hello,

    Do you have this problem when a default theme is activated on the site?

    Regards

    Avatar: Ivan
    Ivan
    Participant
    October 23, 2020 at 14:44

    I didn’t have problem with WordPress default Twenty Twenty theme
    after I have installed XStore theme
    it doesn’t work with iPhone
    please fix this problem

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2020 at 14:46

    Please provide us with temporary wp-admin and FTP access + server error log.
    Check if our demo works – https://xstore.8theme.com/

    Regards

    Avatar: Ivan
    Ivan
    Participant
    October 23, 2020 at 14:53

    “I don’t have iPhone, and I have used all free minutes on lambdatest.com
    my clients that have iPhone have reported my website doesn’t work
    so you can open free account on lambdatest.com
    and test it yourself

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2020 at 15:40

    Try to follow this article – https://walnuthilldesign.com/websites-not-working-on-safari-after-enabling-http2/
    Let us know the result.

    Regards

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