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Site back end not working - by cyan - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 7 years, 9 months ago ago by Eva Kemp

cyan

Participant

June 29, 2016 at 09:25

Hi,

Our website (http://www.richardtaylordesigns.co.uk/) does not seem to be working since updating earlier this week. The front end displays fine but the back end is down. The theme should be latest version.

Please, contact administrator
for this information.

#131586 Copied Theme version: Latest WooCommerce version: Latest

5 Answers

Eva Kemp

Support staff

June 29, 2016 at 09:54

Hello,

There is error on your site:
Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 7680 bytes) in /home/sites/richardtaylordesigns.co.uk/public_html/wp-admin/includes/media.php on line 1315

Contact your hosting provider support and ask them to increase memory_limit value.

Regards,
Eva Kemp.

#131605 Copied

cyan

Participant

June 29, 2016 at 10:03

I have asked them but I do not think they will increase it.

#131609 Copied

Eva Kemp

Support staff

June 29, 2016 at 10:14

Hello,

Sorry, but that’s the solution of your problem.
Otherwise delete some plugins via FTP that you don’t use.

Regards,
Eva Kemp.

#131616 Copied

cyan

Participant

June 29, 2016 at 11:42

Hi,

The limit has been increased to 128M using a php.ini file however this doesn’t seem to have solved the issue.

#131657 Copied

Eva Kemp

Support staff

June 29, 2016 at 11:47

Hello,

As I see backend is working now:
http://prntscr.com/bmj2kb

Clear browser cache/cookies and check again.

Regards,
Eva Kemp.

#131660 Copied
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