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  cyan

  Participant

  June 29, 2016 9:25 am

  Hi,

  Our website (http://www.richardtaylordesigns.co.uk/) does not seem to be working since updating earlier this week. The front end displays fine but the back end is down. The theme should be latest version.

  Site URL: hidden

  Theme version: Latest

  WooCommerce version: Latest

  

  Content is visible for topic creator and
  support staff only.

  #131586 copied to clipboard

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  Eva Kemp

  Support staff

  June 29, 2016 9:54 am

  Hello,

  There is error on your site:
  Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 7680 bytes) in /home/sites/richardtaylordesigns.co.uk/public_html/wp-admin/includes/media.php on line 1315

  Contact your hosting provider support and ask them to increase memory_limit value.

  Regards,
  Eva Kemp.

  #131605 copied to clipboard

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  cyan

  Participant

  June 29, 2016 10:03 am

  I have asked them but I do not think they will increase it.

  #131609 copied to clipboard

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  Eva Kemp

  Support staff

  June 29, 2016 10:14 am

  Hello,

  Sorry, but that’s the solution of your problem.
  Otherwise delete some plugins via FTP that you don’t use.

  Regards,
  Eva Kemp.

  #131616 copied to clipboard

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  cyan

  Participant

  June 29, 2016 11:42 am

  Hi,

  The limit has been increased to 128M using a php.ini file however this doesn’t seem to have solved the issue.

  #131657 copied to clipboard

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  Eva Kemp

  Support staff

  June 29, 2016 11:47 am

  Hello,

  As I see backend is working now:
  http://prntscr.com/bmj2kb

  Clear browser cache/cookies and check again.

  Regards,
  Eva Kemp.

  #131660 copied to clipboard

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