Singlie Product page doesn’t open when click on it

This topic has 5 replies, 2 voices, and was last updated 3 months ago ago by Kevin

  • Avatar: Kevin
    Kevin
    Participant
    August 11, 2025 at 21:19

    When I try to enter the product page, it just shows “Here will happend something big”. I can’t see the product. The link leads me to the page https://wordpress.org/documentation/article/faq-troubleshooting/. I was reading everything carefully, but I couldn’t find any solution that worked. Could you pls advice?

    4 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 11, 2025 at 21:38

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Kevin
    Kevin
    Participant
    August 18, 2025 at 18:26

    hi guys, i created an account with admin rights.

    Private Content

    thanks in advance!

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 18, 2025 at 20:14

    Hello,

    We appreciate your prompt response.

    BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
    We’ve edited your message and moved the temporary access into the Private Content area.

    1. We are currently unable to log in using the credentials you have provided https://prnt.sc/gGwlD2IHX_Wa . Could you please verify them?

    2. Additionally, could you please share a direct link to the website or product page where the issue with the single product page is visible? At the moment, when we check your site, the single product page appears to be functioning correctly.

    3. Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
    If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

    Warm Regards,
    The 8Theme Team

    Avatar: Kevin
    Kevin
    Participant
    September 3, 2025 at 11:49

    Thanks for the support! My topic “Singlie Product page doesn’t open when click on it” has been successfully resolved.

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The issue related to '‘Singlie Product page doesn’t open when click on it’' has been successfully resolved, and the topic is now closed for further responses

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