Single Shop Page major error after update the theme.

This topic has 12 replies, 3 voices, and was last updated 3 years, 3 months ago ago by Olga Barlow

  • Avatar: 3Q
    3Q
    Participant
    February 4, 2021 at 12:22

    Hello..

    I have really big serious issue with the product single page, after updating new your theme version, one of product Nail polish with different variation colors having error. kindly check in private area for the link;
    you can check that link to see the error.
    PLUS, arabic version it keeps loading. so finally, i have deleted the page and re created all the variation colors where discovered, more then 30 Variation, it gives me that error. So kindly do check that error since its very top urgent we are having Campaign tomrorow…

    awaiting thank you!

    Please, contact administrator
    for this information.
    11 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 4, 2021 at 13:07

    Hello,

    Add the next custom CSS code:

    .single-product-builder form.cart {
        width: 100%;
    }

    Regards

    Avatar: 3Q
    3Q
    Participant
    February 4, 2021 at 13:13

    hello and thanks for your reply..

    the issue still showing message;

    Sorry, no products matched your selection. Please choose a different combination. even taught there are all products available with its accurate colors… but if i delete any one of them the color, will work just fine.. seams like adding more then 30 colors wont work, it will give that error even arabic version i have shared the link kindly check , it keeps loading but not display the product…

    Please contact administrator
    for this information.
    Avatar: 3Q
    3Q
    Participant
    February 4, 2021 at 13:18

    i have sent you email @ your gmail the wp access, kindly pls do check its really important.

    Awaiting thank you!

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 4, 2021 at 13:39

    In this case, we need temporary FTP access also.
    Please provide them here via Private Content area.

    Regards

    Avatar: 3Q
    3Q
    Participant
    February 4, 2021 at 13:58

    thanks for your reply.

    I have sent you email just now with FTP credential kindly check.

    Please contact administrator
    for this information.
    Avatar: 3Q
    3Q
    Participant
    February 4, 2021 at 14:13

    im also sharing here in private kindly check..

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 4, 2021 at 16:33

    Hello,

    We’ve done what we can, but there is no possibility to use more than 30 variations, unfortunately.

    Regards

    Avatar: 3Q
    3Q
    Participant
    February 4, 2021 at 17:18

    How come? it was working fine before? in fact our variable were 48 and then after i have updated your theme stated to happen.. Pls kindly find the solution i cant just leave like this, every theme has no problem adding more then 50 even…

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 5, 2021 at 10:09

    Please let us know what theme version did you use before the update. We will check if it worked before.

    Regards

    Avatar: 3Q
    3Q
    Participant
    February 5, 2021 at 20:43

    Hello;

    kindly check in private area the link i have just created Testing Variable Product where im using 41 colors with no any issue facing at all!

    the theme older version using; XStoreVersion: 6.3.8

    Awaiting thanks!

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 8, 2021 at 09:24

    Hello,

    I have checked your product with the default Storefront theme and see the same situation https://prnt.sc/yot7ax It means that your problem is not related to XStore theme.
    So, contact WooCommerce plugin support https://wordpress.org/support/plugin/woocommerce/ to get help with this. We are able to help only in case issue is caused by XStore theme.

    Regards

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