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Topic: SINGLE PRODUCT TABS

Tagged: single product tabs

targer

Participant

March 29, 2017 7:25 pm

Hi support, I hope you could help me on this because I can’t find the issue… today I discovered that single product tabs on my theme don’t work… if you click on one of them, it just scroll a little bit down…

See in this page (for example): https://www.viceversa.it/negozio/piccoli-elettrodomestici/spremiagrumi-elettrico-tix-6/#tab_9

Would you please help me? i would be very grateful
Site URL: hidden
Theme version: 2.9
WooCommerce version: 2.6.14

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targer

Participant

March 29, 2017 7:27 pm

The same happens with the search icon (on top-right corner)…

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targer

Participant

March 29, 2017 7:52 pm

I found that the issue is caused by YITH Wishlist plugin, but it has been activated since I bought the theme… would you pleasw help me to undestand where is the conflict?

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Rose Tyler

Support staff

March 30, 2017 7:48 am

Hello,

I’ve checked your site and seems it works fine with Wishlist plugin.
Is your issue solved?

Regards,
Rose Tyler.

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targer

Participant

March 30, 2017 10:09 am

No Rose, check carefully… if you try to click to the lens (left to the cart) OR any product tab (label DESCRIZIONE and ACQUISTA SENZA PENSIERI), you will see that it doesn’t work… lens doesn’t open the search screen, and tab just scroll down but doesn’t open…

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Rose Tyler

Support staff

March 30, 2017 10:24 am

Hello,

Unfortunately, we can’t recreate the issue https://gyazo.com/93b85e30dad14dc820f6e1a36bf70b26 https://gyazo.com/70746e29feebfc923fef57625fa443f2
What browser you’re using?

Regards,
Rose Tyler.

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targer

Participant

March 30, 2017 10:32 am

Hello Rose, I tried with both Firefox and Chrome… I check right now and I can guarantee that there is the issue… and I tried even on another desktop on another LAN… even the lens work on your end?

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targer

Participant

March 30, 2017 1:29 pm

In the end I removed the plugin and installed another one. Thanks anyway

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Rose Tyler

Support staff

March 30, 2017 1:56 pm

Hello,

You’re welcome!

Regards,
Rose Tyler.

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