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Single Product Tabs not working - by fredetco

This topic has 8 replies, 3 voices, and was last updated 8 years, 1 months ago ago by Jack Richardson

fredetco

Participant

March 11, 2016 at 15:26

I’m using theme v1.3, in recent woocommerce and wordpress upgrades, I just noticed that :

Single Products Tab aren’t working (content is loading, but when you click the tab name it just scroll at the bottom of the page and not displaying the right tab)

Lightbox for product images aren’t working

Hover mouse zoom aren’t working either

Any idea ?

I also get the Your theme contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.

Warning

#117066 Copied Theme version: 1.3 WooCommerce version: 2.5.4

7 Answers

Jack Richardson

Support staff

March 11, 2016 at 17:56

Hello,

Theme version 1.3 isn’t compatible with the latest Woocommerce version. You need update the theme to 2.8 version. Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#117086 Copied

fredetco

Participant

March 11, 2016 at 17:57

Thanks for the fast answer !

If I modified images and css, can I manually upgrade the theme by replacing the files via ftp ?

#117087 Copied

Jack Richardson

Support staff

March 11, 2016 at 18:12

Hello,

Yes, you can manually replace the files via FTP.
Also if you made changes in the original theme files we recommend to create child theme https://codex.wordpress.org/Child_Themes and move changes there.

Best regards,
Jack Richardson.

#117093 Copied

fredetco

Participant

March 11, 2016 at 19:54

Hi Jack,

I tried the following :

1. Delete woocommerce subfolder
2. Update all files from theme
3. Saved settings in admin

Probleme not fixed.

1. Delete woocommerce subfolder
2. Replace only woocommerce subfolder

Same problems :

Main image : There is a loading spinner always on
Zoom : Hover mouse zoom box doesn’t work
Lightbox : Lightbox button doesn’t work
Tabs : Won’t change tabs when you click them, pages moves to the buttom.

#117098 Copied

Eva Kemp

Support staff

March 11, 2016 at 20:36

Hello,

May we reupload theme files?
Please create a back up of your site.
Provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#117111 Copied

fredetco

Participant

March 11, 2016 at 20:51

FTP access is a bit hard, controlled by IT and firewall.

But if the whole template reupload from my step 1 didn’t work out, I’m guess it might be a plugin conflict ?

Here is a look at the console from Chrome :

Please, contact administrator
for this information.

#117115 Copied

Jack Richardson

Support staff

March 12, 2016 at 09:53

Hello,

Please take our apologies but we need FTP access to check issue with more details.
Could you please create FTP account for us?

Thank you.
Best regards,
Jack Richardson.

#117139 Copied
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