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Single Product & Products Archive Pages are not Working & Editable via Elementor

This topic has 6 replies, 3 voices, and was last updated 1 years ago ago by Andrew Mitchell

regencycigaremporium

Participant

November 27, 2024 at 15:27

Dear XStore Team,

I hope this message finds you well.

I’ve been using the XStore theme and have previously been able to edit the Single Product and Products Archive Pages in Elementor for customization without any issues. However, I recently noticed that these pages are no longer loading or editable in Elementor as they were before.

Could you please assist me in resolving this issue? If there are any updates, compatibility settings, or troubleshooting steps I should follow, I would greatly appreciate your guidance.

Thank you in advance for your support. I look forward to your response.

Best regards,

Keesha

Please, contact administrator
for this information.

#425521 Copied Theme version: 9.4.5

5 Answers

Rose Tyler

Support staff

November 27, 2024 at 16:53

Hello Keesha,

Thank you for reaching out to us and for using the XStore theme. We truly appreciate your support.

We understand the inconvenience you’re experiencing with editing the Single Product and Products Archive Pages in Elementor.

XStore Builders > Archive Product Builder with Elementor > edit template > https://prnt.sc/APux24lxfK_p We do not see a problem.

Could you please record a video of your actions and the problem?

Best regards,
8Theme’s Team

#425547 Copied

regencycigaremporium

Participant

November 27, 2024 at 17:32

Hi Rose,

Thank you so much for the quick response & apologies for the incomplete details

Here are the problematic pages which doesn’t seem to load on my end:

Single Product Page
https://michaelcorreia.net/wp-admin/admin.php?page=elementor-app&ver=3.25.10#/site-editor/templates/product

Products Archive Page
https://michaelcorreia.net/wp-admin/admin.php?page=elementor-app&ver=3.25.10#/site-editor/templates/product-archive

Truly appreciate your help as always!

Sincerely,

Keesha

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support staff only.

#425553 Copied

Rose Tyler

Support staff

November 28, 2024 at 08:46

Hello, Regencycigaremporium,

Thank you for reaching out to us.

Here is what we see when opening the first link you provided: https://prnt.sc/Xkp6OEyOTqez and here is what we see when opening the second link: https://prnt.sc/mMrkbxNRNlEm

We have reviewed your screenshots and understand that the issue is visible on your end. However, we are unable to replicate the problem on our side. In such cases, the issue may be related to browser settings, additional extensions, or an outdated browser version.

We kindly suggest trying the following steps:
1. Use a different browser to see if the issue persists.
2. Test the functionality on another computer to rule out any device-specific issues.

Please let us know if the problem continues after these steps

Best regards,
8Theme’s Team

#425624 Copied

regencycigaremporium

Participant

November 28, 2024 at 12:12

Hi Rose,

Thank you for your prompt assistance and for providing detailed guidance regarding the issue.

I wanted to let you know that the problem was resolved when I switched to a different browser. It seems that the initial issue was indeed browser-specific, as you suggested.

I truly appreciate your support and the clarity of your instructions—it made troubleshooting much easier.

Thanks again, happy Thanksgiving, and have a great day!

Sincerely,

Keesha
P.S. appreciate you a lot!

#425677 Copied

Andrew Mitchell

Support staff

November 28, 2024 at 12:12

Dear regencycigaremporium,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

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Single Product & Products Archive Pages are not Working & Editable via Elementor

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