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Single Product page – sidebar issue, not being able to edit

This topic has 23 replies, 3 voices, and was last updated 59 minutes ago ago by Andrew Mitchell

NxtArt_ro

Participant

January 15, 2026 at 17:28

Hello,

I am currently rebuilding the Single Product Page using XStore → Single Product Builder after replacing WordPress core files.

I am encountering an issue with the Single Product Sidebar:

A logo and link block appears in the left sidebar on single product pages

This content does not appear in Appearance → Widgets

It is not selectable or editable in the Single Product Builder

Clicking the ⚙️ section settings icon does nothing

The sidebar seems to contain predefined content that is injected, not an editable widget or builder element

I would like to either edit or remove this sidebar content or use the same sidebar as the Shop page sidebar

Could you please clarify:

Where this sidebar content is defined (Static Block / template fallback / hook)?

How to completely remove or override it?

Whether there is a way to force Single Product pages to use the Shop sidebar widget area instead?

The goal is to have full control over the Single Product sidebar, without hidden or inherited elements.

Thank you for your help.

Best regards,
Oana

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22 Answers

Jack Richardson

Support staff

January 15, 2026 at 18:12

Hello @NxtArt_ro,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards, Jack Richardson
The 8theme’s team

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NxtArt_ro

Participant

January 15, 2026 at 20:02

Please see private area.

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Andrew Mitchell

Support staff

January 16, 2026 at 12:16

Hello,
Unfortunately, the access details you provided are no valid

Best regards,
The 8Theme Team

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NxtArt_ro

Participant

January 16, 2026 at 13:15

Please retry.

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Andrew Mitchell

Support staff

January 16, 2026 at 14:15

Hi,

Thank you for reaching out to us.

To remove the brands from the single product sidebar, you can adjust their location in Theme Options → WooCommerce → Shop → Shop Elements → Brands (https://prnt.sc/S2yKz5M62rtW) After that, go to Appearance → Widgets and edit content if the Single product sidebar (the search will be displayed there on frontend in case this widget area is empty).

To remove the sidebar, please follow this screenshot – https://prnt.sc/lR3EEvOPXwXD from Single Product Builder in Theme Options.

Warm Regards,
The 8Theme Team

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NxtArt_ro

Participant

January 16, 2026 at 15:43

I have removed brands, although this is not what I needed.
I do NOT want to REMOVE the sidebar, I want to edit it and add specific info there.

Please see attached the shop sidebar and the current single product page sidebar. I would like them to be the same.

#464346 Copied

NxtArt_ro

Participant

January 16, 2026 at 15:43

I have removed brands, although this is not what I needed.
I do NOT want to REMOVE the sidebar, I want to edit it and add specific info there.

Please see attached the shop sidebar and the current single product page sidebar. I would like them to be the same.

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support staff only.

#464347 Copied

Jack Richardson

Support staff

January 17, 2026 at 17:29

Hello @NxtArt_ro,

We apologize for the misunderstanding regarding your request and for the delay in our response.

Since you are using the Single Product Builder in the Customizer, you need to configure the widget area of your single product layout as shown in the following example: https://prnt.sc/SaMzELbD89h5.
Example: https://gyazo.com/7e4c541567ff1afc04823b1d69ef43fc.

Please note that most of the WooCommerce widgets displayed in the sidebar on the shop page are not shown in the sidebar on the single product page, even if the same sidebar widget area is selected. This is expected behavior because most WooCommerce widgets are designed to appear only on product archive pages, as defined in the WooCommerce plugin’s code (https://prnt.sc/td2q1NASWcUu), and cannot be displayed on non-archive pages, such as single product.

If you prefer to remove this area from your single product page and keep the layout without an additional sidebar column, please set the “Sidebar type” option to “Builder element” (https://prnt.sc/ok5xZbwHyPWD) or set the sidebar position to “Without” (https://prnt.sc/fFSapjsmKtc3).

We sincerely apologize once again for any misunderstanding.

Best regards,
Jack Richardson
The 8Theme’s Team

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NxtArt_ro

Participant

January 19, 2026 at 10:11

Hello,
Still not very helpfull what you are saying.

The sidebar is already set as you specified here: https://prnt.sc/SaMzELbD89h5.
Example: https://gyazo.com/7e4c541567ff1afc04823b1d69ef43fc.
And there is no way I can edit it, it shows only the Search field and also showed the brand logo before it was disabled.
I want to add to this section also other fields: categories, price filters, stock, etc
I do not want to remove it, I want to customize it.

Regards,
Oana

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NxtArt_ro

Participant

January 19, 2026 at 10:52

Please see attached.

#464461 Copied

NxtArt_ro

Participant

January 19, 2026 at 11:58

My goal is to help users easily continue browsing if the current product is not suitable, using simple and familiar eCommerce navigation elements.

Examples of what I would like to offer on the single product page:

Easy access to other product categories

Quick interaction with product attributes (size, color)

Navigation toward products in a similar price range

General guidance to alternative products without forcing users back to the shop page

However, if the Single Product Page Sidebar does not fully support displaying these elements (or is not intended for this purpose), I would like to know:

What are the recommended XStore-native alternatives for displaying such navigation elements on single product pages?

Should these elements be placed inside the Single Product Builder layout instead of using the sidebar?

Are there specific XStore components or widgets designed for this use case (e.g. related products by category, attribute-based suggestions, price-based product blocks)?

What approach do you recommend to achieve this without misusing AJAX filters, which I understand are mainly intended for shop and category pages?

I want to follow XStore’s intended structure and best practices, while still providing a smooth and intuitive browsing experience for users.

Thank you for your guidance.

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Andrew Mitchell

Support staff

January 19, 2026 at 16:41

Hello, NxtArt_ro,

Please provide us with the link to the specific website where you encountered the issue.

Best regards,
8Theme Team

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NxtArt_ro

Participant

January 19, 2026 at 17:41

Hello,

Thank you for your reply.

The website in question was already specified when the ticket was opened, and the login credentials for this site were provided in the ticket details.

Could you please check the existing ticket information and proceed based on that? If you need any additional details or clarification from my side, I’ll be happy to provide them.

Thank you for your assistance.

Best regards,
NxtArt_ro

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Andrew Mitchell

Support staff

January 20, 2026 at 10:00

Hello, NxtArt_ro,

Unfortunately, the provided access credentials to the admin panel are no longer valid. Please check the private content.

Best regards,
8Theme Team

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NxtArt_ro

Participant

January 20, 2026 at 12:46

I really do not know where you have this credentials, as you can see above in THIS ticket, in the private area, info provided are different. See private content.

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Andrew Mitchell

Support staff

January 20, 2026 at 14:23

Dear NxtArt_ro,

Unfortunately, these access credentials are no longer valid. Could you please provide us with the current ones?

Best regards,
The 8Theme Team

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NxtArt_ro

Participant

January 20, 2026 at 15:08

Yes, they are valid, as I have tested them before responding early on, and also tested them now.

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Andrew Mitchell

Support staff

January 21, 2026 at 11:01

Hello, NxtArt_ro,

Thank you for providing access. The situation is as follows: the widget bar is displayed, but it appears only on the frontend. Unfortunately, it is not visible in the backend or in the Editor itself.

Additionally, we will send you a screenshot showing how it should be configured to appear on the left side as you require.

Please also note that not all widgets will function properly. For example, filters will definitely not work due to WooCommerce limitations. Therefore, we recommend using widgets such as standard categories or brands instead.

Best regards,
8Theme Team

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NxtArt_ro

Participant

January 21, 2026 at 11:38

My goal is to help users easily continue browsing if the current product is not suitable, using simple and familiar eCommerce navigation elements: Easy access to other product categories, Quick interaction with product attributes (size, color),
Navigation toward products in a similar price range, General guidance to alternative products without forcing users back to the shop page.

Since the Single Product Page Sidebar does not fully support displaying these elements I would like to know:

What are the recommended XStore-native alternatives for displaying such navigation elements on single product pages?

Are there specific XStore components or widgets designed for this use case (e.g. related products by category, attribute-based suggestions, price-based product blocks)?

What approach do you recommend to achieve this without misusing AJAX filters, which I understand are mainly intended for shop and category pages?

Thank you.

#464564 Copied

Andrew Mitchell

Support staff

January 21, 2026 at 16:44

Thank you for your message and for sharing your detailed request.

We understand your goal to enhance the user experience by providing intuitive navigation options on single product pages. To achieve this, we recommend exploring the following XStore-native alternatives:

– Related Products and Upsell Products: These built-in WooCommerce elements can be configured to display products from the same category or with similar attributes.
– XStore Product Widgets: You can use widgets such as Products by Category* Products by Attribute, or Products by IDs/Tags within the single product page layout via the XStore Builder.
– Custom Product Blocks: The XStore Builder allows you to create custom sections that can include product grids filtered by price range or category, offering flexible placement and design options.

In addition, we recommend using the XStore Elementor Product Builder, which provides more functional elements than the Customizer Product Builder and allows for more precise customization of the single product page.

Best regards,
8Theme Team

#464624 Copied

NxtArt_ro

Participant

January 27, 2026 at 16:32

Hello,
We have noticed that none of the widgets that depend on filters are working. Could you please advise on the cause of this issue?
Thank you.

#465006 Copied

Andrew Mitchell

Support staff

January 27, 2026 at 19:31

Hello, NxtArt_ro,

Please note that all widgets related to filters function only on the shop archive page and its derivatives (such as category, brand, and product tag pages). This limitation is due to the specific structure of WooCommerce. Unfortunately, it is not possible to use these filters on pages that are not part of the shop.

Best regards,
8Theme Team

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