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Single product page shows two related products rows, how to eliminate one?

This topic has 11 replies, 4 voices, and was last updated 9 years, 4 months ago ago by Stan Russell

Eric

Participant

January 21, 2016 at 11:21

Dear Service,

As I mentioned, I just migrated all my content from testing site to formal site.
I found in the formal site single product page there comes the same category related products in two rows, please see this picture.
https://drive.google.com/file/d/0B0UZ77fMI9c0djIzQUt1RTJqOFk/view?usp=sharing

I’d like to eliminate the Related post with article style one, how to do that?

Best regards,
Eric

#109157 Copied

10 Answers

Stan Russell

Participant

January 21, 2016 at 13:52

Hello Eric,

we have checked your single product pages and did not see this content. Is it already removed?

Regards,
Stan Russell.

#109198 Copied

Eric

Participant

January 21, 2016 at 14:09

Dear Stan,

No, it still there.

Please check this single product page.
http://rockpal.com.tw/%E5%95%86%E5%93%81/sandmarc-%E9%8B%81%E5%90%88%E9%87%91%E5%BC%B7%E5%8A%9B%E5%BB%B6%E4%BC%B8%E6%A1%BF-%E7%84%A1%E9%99%90%E9%8A%80-45-102%E5%85%AC%E5%88%86/
In this page, you’ll find there are 3 Related post name as “相關” paragraph title and with 3 text post link, that’s all come from the same product category with the Related Products named as “相關產品” title below.

Thank you!
Eric

#109204 Copied

Jack Richardson

Support staff

January 21, 2016 at 16:03

Hello,

As I see that content is added in your first tab. Check it and remove it if you want to hide it.

Best regards,
Jack Richardson.

#109243 Copied

Eric

Participant

January 21, 2016 at 17:45

Dear Jack,

Yes, I want to remove it, actually I didn’t add anything on the first tab.
Please tell me which php file and which code is the “Related post” part should be removed?

Regards,
Eric

#109287 Copied

Eric

Participant

January 22, 2016 at 05:53

Dear Service,

It’s my original testing site single product page
http://store.yoz.tw/%E5%95%86%E5%93%81/sandmarc_%E9%8B%81%E5%90%88%E9%87%91%E5%BC%B7%E5%8A%9B%E5%BB%B6%E4%BC%B8%E6%A1%BF_%E6%A5%B5%E9%99%90%E9%BB%91_45-102cm/

This is my formal site single product page
http://rockpal.com.tw/%E5%95%86%E5%93%81/sandmarc-%E9%8B%81%E5%90%88%E9%87%91%E5%BC%B7%E5%8A%9B%E5%BB%B6%E4%BC%B8%E6%A1%BF-%E6%A5%B5%E9%99%90%E9%BB%91-45-102%E5%85%AC%E5%88%86/

1. You can find there’s difference between these two pages.
https://drive.google.com/file/d/0B0UZ77fMI9c0djIzQUt1RTJqOFk/view?usp=sharing
2. I think it might be something wrong with different theme version?
3. It’s not any meaning to customers with 2 rows related products in one page.
Please let me know how to deal with it. Thanks

Regards,
Eric

#109360 Copied

Jack Richardson

Support staff

January 22, 2016 at 15:34

Hello,

Please provide us with WP Dashboard credentials for your new site.

Thank you.
Best regards,
Jack Richardson.

#109492 Copied

Eric

Participant

January 22, 2016 at 20:00

Dear Jack,

Please check private content.
Thank you.

Regards,
Eric

Please, contact administrator
for this information.

#109557 Copied

Eva Kemp

Participant

January 24, 2016 at 10:50

Hello,

That content is added by the plugin “Jetpack for WordPress.com”.
Try to deactivate it, clear browser cache and check the page.

Regards,
Eva Kemp.

#109664 Copied

Eric

Participant

January 25, 2016 at 06:38

Dear Eva,

Yes, I found that problem. After I checked Jetpack plugin, I closed its related post function, then the problem solved.
Thank you so much.

Best regards,
Eric

#109731 Copied

Stan Russell

Participant

January 25, 2016 at 08:10

Hello Eric,

you are welcome!

Regards,
Stan Russell.

#109734 Copied
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Single product page shows two related products rows, how to eliminate one?

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