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Single product page shows two related products rows, how to eliminate one?

This topic has 11 replies, 4 voices, and was last updated 9 years, 4 months ago ago by Stan Russell

  • Avatar: Eric
    Eric
    Participant
    January 21, 2016 at 11:21

    Dear Service,

    As I mentioned, I just migrated all my content from testing site to formal site.
    I found in the formal site single product page there comes the same category related products in two rows, please see this picture.
    https://drive.google.com/file/d/0B0UZ77fMI9c0djIzQUt1RTJqOFk/view?usp=sharing

    I’d like to eliminate the Related post with article style one, how to do that?

    Best regards,
    Eric

    #109157 Copied
    10 Answers
    Avatar: stan
    Stan Russell
    Participant
    January 21, 2016 at 13:52

    Hello Eric,

    we have checked your single product pages and did not see this content. Is it already removed?

    Regards,
    Stan Russell.

    #109198 Copied
    Avatar: Eric
    Eric
    Participant
    January 21, 2016 at 14:09

    Dear Stan,

    No, it still there.

    Please check this single product page.
    http://rockpal.com.tw/%E5%95%86%E5%93%81/sandmarc-%E9%8B%81%E5%90%88%E9%87%91%E5%BC%B7%E5%8A%9B%E5%BB%B6%E4%BC%B8%E6%A1%BF-%E7%84%A1%E9%99%90%E9%8A%80-45-102%E5%85%AC%E5%88%86/
    In this page, you’ll find there are 3 Related post name as “相關” paragraph title and with 3 text post link, that’s all come from the same product category with the Related Products named as “相關產品” title below.

    Thank you!
    Eric

    #109204 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 21, 2016 at 16:03

    Hello,

    As I see that content is added in your first tab. Check it and remove it if you want to hide it.

    Best regards,
    Jack Richardson.

    #109243 Copied
    Avatar: Eric
    Eric
    Participant
    January 21, 2016 at 17:45

    Dear Jack,

    Yes, I want to remove it, actually I didn’t add anything on the first tab.
    Please tell me which php file and which code is the “Related post” part should be removed?

    Regards,
    Eric

    #109287 Copied
    Avatar: Eric
    Eric
    Participant
    January 22, 2016 at 05:53

    Dear Service,

    It’s my original testing site single product page
    http://store.yoz.tw/%E5%95%86%E5%93%81/sandmarc_%E9%8B%81%E5%90%88%E9%87%91%E5%BC%B7%E5%8A%9B%E5%BB%B6%E4%BC%B8%E6%A1%BF_%E6%A5%B5%E9%99%90%E9%BB%91_45-102cm/

    This is my formal site single product page
    http://rockpal.com.tw/%E5%95%86%E5%93%81/sandmarc-%E9%8B%81%E5%90%88%E9%87%91%E5%BC%B7%E5%8A%9B%E5%BB%B6%E4%BC%B8%E6%A1%BF-%E6%A5%B5%E9%99%90%E9%BB%91-45-102%E5%85%AC%E5%88%86/

    1. You can find there’s difference between these two pages.
    https://drive.google.com/file/d/0B0UZ77fMI9c0djIzQUt1RTJqOFk/view?usp=sharing
    2. I think it might be something wrong with different theme version?
    3. It’s not any meaning to customers with 2 rows related products in one page.
    Please let me know how to deal with it. Thanks

    Regards,
    Eric

    #109360 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 22, 2016 at 15:34

    Hello,

    Please provide us with WP Dashboard credentials for your new site.

    Thank you.
    Best regards,
    Jack Richardson.

    #109492 Copied
    Avatar: Eric
    Eric
    Participant
    January 22, 2016 at 20:00

    Dear Jack,

    Please check private content.
    Thank you.

    Regards,
    Eric

    Please, contact administrator
    for this information.
    #109557 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    January 24, 2016 at 10:50

    Hello,

    That content is added by the plugin “Jetpack for WordPress.com”.
    Try to deactivate it, clear browser cache and check the page.

    Regards,
    Eva Kemp.

    #109664 Copied
    Avatar: Eric
    Eric
    Participant
    January 25, 2016 at 06:38

    Dear Eva,

    Yes, I found that problem. After I checked Jetpack plugin, I closed its related post function, then the problem solved.
    Thank you so much.

    Best regards,
    Eric

    #109731 Copied
    Avatar: stan
    Stan Russell
    Participant
    January 25, 2016 at 08:10

    Hello Eric,

    you are welcome!

    Regards,
    Stan Russell.

    #109734 Copied
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