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Single product page messed up size, not the same as I set it

This topic has 4 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Alex Carter

tlongurov

Participant

September 8, 2025 at 19:18

For some reason when I go to edit the single product page when I click view, it looks normal. But when I open it in incognito to see how it looks, the product page is messed up.

But the thing is, its only on certain products that I have this problem. I just saw that. Look at the attachments.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

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3 Answers

Alex Carter

Support staff

September 8, 2025 at 19:57

Hello,

Thank you for reaching out to us.

Could you please let us know which browser you are using? Additionally, if possible, kindly record a video demonstrating the issue and provide links to the pages where the problem occurs.
This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

#454521 Copied

tlongurov

Participant

September 9, 2025 at 07:40

Okay, i dont know what fixed the problem, but its gone……

#454554 Copied

Alex Carter

Support staff

September 9, 2025 at 08:14

Hello,

Thank you for your update.

We’re glad to hear that the issue has been resolved, even if the exact cause remains unclear. Should you experience any further difficulties or have additional questions, please don’t hesitate to reach out to us. We’re always here to help.

Best Regards,
8Theme’s Team

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