• 

  rwlee33

  Participant

  October 21, 2015 at 03:29

  Hi,

  Can you give me a hand? Recently the single product page product images aren’t showing up.

  This is pretty serious because that’s what we’re selling! Everything else seems fine, but when you click the product on the shop page, the product doesn’t load the images.

  Can you help?

  Thanks,
  Rob

  Please, contact administrator
  for this information.

  #95244 Copied
  8 Answers
  

  rwlee33

  Participant

  October 21, 2015 at 03:33

  selecting notification of follow-up via email

  #95247 Copied
  

  Jack Richardson

  Support staff

  October 21, 2015 at 08:18

  Hello,

  You’re using very old theme version. Please update it to 2.9.2 version.
  Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
  Also update all required plugins https://www.8theme.com/download-plugins/ .
  
  Don’t forget to create back up of your files and database before starting update process!

  Best regards,
  Jack Richardson.

  #95270 Copied
  

  rwlee33

  Participant

  October 22, 2015 at 11:55

  Hi Jack,

  Theme is up to date, but the issues still persist.

  Can you check it out again? Thanks!

  Rob

  #95587 Copied
  

  Eva Kemp

  Participant

  October 22, 2015 at 12:29

  Hello,

  Please provide us with FTP credentials.

  Regards,
  Eva Kemp.

  #95590 Copied
  

  rwlee33

  Participant

  October 22, 2015 at 21:02

  Below

  Please, contact administrator
  for this information.

  #95702 Copied
  

  Eva Kemp

  Participant

  October 23, 2015 at 08:40

  Hello,

  Now your site is unavailable. Please provide us with correct domain name.

  Regards,
  Eva Kemp.

  #95726 Copied
  

  rwlee33

  Participant

  October 26, 2015 at 02:31

  Hi Eva, site is back up. I disabled Cloudflare CDN and worked with host to fix a few things. All working now. Can close ticket.

  #95923 Copied
  

  Stan Russell

  Participant

  October 26, 2015 at 08:26

  Hello rwlee33,

  we are happy that your problem is solved! Have a nice day!

  Regards,
  Stan Russell.

  #95939 Copied
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