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  ADMIN DIGITAL

  Participant

  July 24, 2019 at 06:19

  Please help.
  When the mouse hovers on the single product the image is zoomed, but the complete page reacts very differently. Sometimes the header appears multiple times within the page. The pages background changes.
  The only custom css style used is to set the background-color for texts on the page.

  Please let me know how I can attach the error screenshot here.

  Please, contact administrator
  for this information.

  #217608 Copied Theme version: 5.3.1
  8 Answers
  

  Olga Barlow

  Participant

  July 24, 2019 at 11:19

  Hello,

  Provide us with temporary WP Dashboard and FTP access to your site. We’ll check the problem in more details.

  Regards

  #217626 Copied
  

  Olga Barlow

  Participant

  July 24, 2019 at 17:11

  Hello,

  Check the single product page now.

  Regards

  #217666 Copied
  

  ADMIN DIGITAL

  Participant

  July 25, 2019 at 05:25

  Hi,

  On checking, when I hover the mouse on the product, the background color still changes and either of the below two happens :
  – the page along with the menu appears in the middle of the page or
  – i can see the description of the product on the top of the zoomed product image or just below the main menu.

  Please note : This happens for screen size 1920px.

  On checking on smaller and larger screen, the product zoom feature seems to be working properly.

  #217687 Copied
  

  Olga Barlow

  Participant

  July 25, 2019 at 15:38

  Hello,

  Clear cache using https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en and check again.

  Also, we would recommend you to use smaller images, with width 3000px for example instead of 5k.

  Regards

  #217720 Copied
  

  ADMIN DIGITAL

  Participant

  July 29, 2019 at 08:27

  Thank you Olga.

  #217860 Copied
  

  ADMIN DIGITAL

  Participant

  July 29, 2019 at 08:44

  Hi Olga,

  Can you please tell me how i can setup the banner on shop page as shown in the below link.
  I did not understand the “Revolution slider shortcode in category description”

  https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

  Where should I be copy pasting the revolution slider shortcode, to achive the result ?

  The below page sample was not found in the downloaded theme for me to refer. Please help.

  #217863 Copied
  

  ADMIN DIGITAL

  Participant

  July 29, 2019 at 08:49

  Got it Products -> Categories -> Category description.

  Was unable to delete my question.

  #217864 Copied
  

  Olga Barlow

  Participant

  July 29, 2019 at 11:40

  Hello,

  I’m glad that you sorted out. Feel free to contact us if you need any other help.

  Regards

  #217899 Copied
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